IT Support Technician

Hartley Resourcing; Nursling; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider in Nursling is seeking an IT Operations person to join a dedicated team. The ideal candidate will oversee IT performance, ensure compliance, and drive service improvements. This role requires solid experience in IT operations, particularly with Microsoft 365. Strong knowledge in networking fundamentals and ITIL principles is essential. The company values its staff, offering a supportive and friendly work environment.

Qualifications

• Proven experience in IT operations for organizations with 50-300 users.
• Hands-on experience with Microsoft packages used in IT.
• Understanding of patch management and system monitoring.

Responsibilities

• Manage operational performance and IT system stability.
• Ensure service compliance and address technical risks.
• Drive process improvements aligned with ITIL practices.

Skills

IT operations experience

Microsoft 365

Networking fundamentals

ITIL principles

System monitoring

Calm decision-making

Tools

Windows Server

Active Directory

Hyper-V

SQL database administration

Job description

We are recruiting for an IT Operations person to join a team of 3 who run IT for a brilliant company based in Nursling. The company has 80 desktops, 15 servers and all the other infrastructure you would expect. The company operates across several sites, it is a successful and growing business, innovative and invests in IT.

This role reports to the Board and will play a team role with two others to run all aspects of IT. The role plays a pivotal role in maintaining the stability, security and performance of the company’s IT systems.

It is a role you can make your own and input your continuous improvement ideas. The team and company are a fantastic work environment, one of the best.

The IT Support Technician Role

This role will be part of a small but high performing team, focused on the following :

• Taking ownership of operational performance
• Providing assurance on service compliance, health and technical risks
• Champion best practice across service delivery, patch management and system resilience
• Act with some autonomy, taking ownership of IT operations

Some specific tasks include :

• System & Infrastructure, ie :
• Windows Server / Active Directory / Group Policy
• Windows 11
• Microsoft 365 Administration
• Hyper-V Virtual Servers
• Veeam Backup and Replication
• SQL database administration / Crystal reports
• TCP / IP, DNS, Routers, Firewalls, Switches, VPN’s etc.
• Support of mobile devices including tablets, phones, scanners etc.
• Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports.

The Ideal Candidate for the IT Support Technician job role

We’re looking for the following in the successful candidate :

• Solid, progressive experience in IT operations or Service delivery in a similar scale, 50-300 user Organisation.
• Hands on experience with Microsoft 365 and other Microsoft packages used in IT
• Understanding of networking fundamentals, patch management and system monitoring
• Practical knowledge of ITIL principles
• Able to work in a friendly, non competitive, collaborative environment

In terms of personal attributes, it’s important you are methodical, calm and able to make decisions, work independently and take ownership. The team and company are super nice, so you need to be a decent, ethical person who works well in a team.

Additional Information

This is working for a fantastic company who really value their staff.

Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 3 working days of application please assume that you have been unsuccessful on this occasion