IT Support Technician

Poetry Ridge B&B; Farnborough; On-site; GBP 23,000 - 27,000; Full time

Job summary

A well-established IT Managed Services company located in Farnborough is seeking a skilled IT Support Technician. You will deliver first-class IT support to staff and pupils at a private school, maintaining IT systems including servers and networks. The ideal candidate has over one year of experience in computer networks and systems, with strong knowledge of Microsoft applications. The position offers a salary of up to £27,000 per annum, full-time or with a term-time option.

Qualifications

• 1+ years in computer networks and systems maintenance.
• Experience with Microsoft operating systems and applications.
• Familiarity with managing cloud services (e.g. SaaS).

Responsibilities

• Maintain the college's IT network, troubleshooting technical issues.
• Resolve support tickets, ensuring in-person support is prioritized.
• Install, configure, and maintain devices like PCs and printers.
• Manage Microsoft services including Azure Active Directory and Office 365.

Skills

Computer networks and systems maintenance

Knowledge of Microsoft operating systems and applications

Microsoft systems administration (Windows Server, 365, Azure)

Tools

Microsoft Intune

Apple JAMF

VMware ESXi

vSphere

vCenter

Job description

Overview

We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. Our client is an IT Managed Services company that supports the Education sector. You will be based at a reputable private school in Farnborough.

Hours and salary: Full time or option for Term Time +4 weeks (Total, 39 weeks + 3 days) with an option for 37.5 hours per week over 5 days within 8.00–5.00. Salary up to £27,000 per annum FTE, £23,549 pro rata.

Overview

You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite.

Responsibilities

• Under the direction of the Senior IT Engineer, maintain the college's IT network, troubleshooting technical issues and implementing effective fixes.
• Promptly resolving support tickets within the service desk, as directed, ensuring in-person support is a priority.
• Collaborate with third-party support vendors as needed.
• Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens).
• Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online.
• Coordinate orders with vendors to ensure timely delivery of toner and other supplies.
• During peak periods, assist in resolving issues with student devices.
• Assist in updating the school's IT asset register and documentation for all IT systems.
• Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching and learning.
• Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer.
• Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.

IT Support Technician Skills & Experience

• 1+ years in computer networks and systems maintenance
• Knowledge of Microsoft operating systems and applications
• Microsoft systems administration experience (Windows Server, 365, Azure)

Desirable

• Mobile Device Management (Intune, Apple JAMF)
• Supporting services in the cloud (e.g. SaaS)
• VMware ESXi, vSphere and vCenter
• Apple product experience (including hardware, macOS and iOS)
• Relevant IT certifications
• Web & E-mail Security in regard to child safeguarding