IT Support Technician

Yolk Recruitment Ltd; Cardiff; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

An IT consultancy based in the UK seeks an IT Support Technician for a hybrid role in Nantgarw. The ideal candidate will provide 1st line support to over 1000 users, demonstrating excellent communication skills and proficiency in Microsoft Office. The role offers £14 per hour and requires on-site work four days a week. Interested candidates with a strong customer service focus are encouraged to apply for this immediate start position.

Benefits

£14 per hour

Hybrid working arrangement

Office hours 09:00-17:00

Immediate start

Qualifications

• Proficient knowledge of Microsoft Office applications.
• Strong communication abilities.

Responsibilities

• Provide 1st line technical support to 1000+ users globally.
• Answer support queries via phone, email, and face-to-face.
• Log incidents with external 3rd party service providers.
• Assist in updating the IT Support knowledge bank.
• Log calls into ticket management system and take ownership of issues.

Skills

Great communication skills

Knowledge of Microsoft Office

Job description

IT Support Technician- Nantgarw - Hybrid - £14 per hour - IMMEDIATE START- Until the end of March

The Opportunity

Yolk Recruitment has teamed up with a Business Consultancy who require a short term IT Support Technician who has great communication skills and is knowledgeable regarding Microsoft Office applications.

What the IT Support Technician will will be doing

• Providing 1st line technical support to 1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practice
• Logging incidents with our external 3rd party service providers
• Assisting in updating the IT Support knowledge bank
• Logging calls into our ticket management system, taking ownership of user problems and being proactive when dealing with their issues
• Allocating more complex calls to the relevant teams where appropriate

What the successful IT Support Technician will bring to the team

• A good knowledge of Microsoft Office
• A people focused approach

What you will get in return

• £14 per hour
• Hybrid working arrangement with 4 days on site
• Office hours 09:00-17:00 Monday to Friday

Think this one's for you

If you are a strong communicator and have a proficient knowledge of Microsoft Office I would like to hear from you, THIS ROLE WILL BE 4 DAYS A WEEK IN THE OFFICE.