IT Support Specialist

Ryder Reid Legal Limited; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading professional services firm in London is seeking an experienced IT Support Specialist to provide technical support and resolve IT incidents. The role involves managing desktops and laptops, diagnosing issues, and supporting various systems including MDM and document management solutions. Ideal candidates will have strong proficiency in Microsoft Office, desktop support experience, and be knowledgeable in relevant certifications. Apply now to join a dynamic environment where your expertise will make an impact.

Benefits

Competitive salary

Professional development opportunities

Support of a global IT network

Qualifications

• Strong proficiency in Microsoft Office.
• Solid desktop support experience with excellent communication skills.
• Knowledge of document management systems (NetDocuments, iManage, or similar).
• Experience supporting iPhones and MDM solutions (InTune).
• Familiarity with video conferencing systems (Cisco, Neat, Poly).
• Certifications such as MCSE, MCP, MOS are desirable.
• Degree-level education and experience with Dell hardware.
• Knowledge of ServiceNow or similar ticketing systems.
• Flexible for occasional travel and participation in an on-call rota.

Responsibilities

• Own and resolve IT incidents, keeping users informed throughout.
• Install, configure, and maintain laptops and desktops.
• Support iPhones via MDM solutions like InTune.
• Diagnose root causes using tools such as Nexthink.
• Provide expert advice on Microsoft Office and document management systems.
• Assist with video conferencing setup and troubleshooting.
• Administer the office phone system.
• Escalate security issues and manage software whitelisting.
• Support printers, copiers, and scanners.

Skills

Microsoft Office proficiency

Desktop support experience

Communication skills

MDM solutions experience

Knowledge of document management systems

Video conferencing systems familiarity

Certifications (MCSE, MCP, MOS)

Experience with Dell hardware

ServiceNow knowledge

Education

Degree-level education

Certifications such as MCSE, MCP, MOS

Tools

ServiceNow

InTune

Nexthink

NetDocs

Job description

IT Support Specialist

Location: London

Salary: Competitive + Benefits

We are seeking an experienced IT Support Specialist to join a dynamic team in a leading professional services environment. This is a fantastic opportunity for someone who thrives on problem-solving and delivering exceptional technical support in a fast-paced setting.

The Role

As an IT Support Specialist, you will be the go-to person for all things tech in the London office. Working closely with a global operations centre. To ensure seamless IT service delivery and act as the vital link between local users and international teams. Your focus will be on resolving issues quickly and effectively and especially when client work is impacted.

Key Responsibilities

• Own and resolve IT incidents, keeping users informed throughout.
• Install, configure, and maintain laptops and desktops (including re-imaging and replacements).
• Support iPhones via MDM solutions like InTune.Log and manage incidents using ServiceNow, following ITIL processes.
• Diagnose root causes using tools such as Nexthink.
• Provide expert advice on Microsoft Office (Outlook, Word, Teams) and document management systems like NetDocs.
• Assist with video conferencing setup and troubleshooting.
• Collaborate with NOC teams on servers and network hardware.
• Administer the office phone system (Teams).
• Escalate security issues and manage software whitelisting.
• Support printers, copiers, and scanners, and coordinate reprographics tasks.

About You

• Strong proficiency in Microsoft Office.
• Solid desktop support experience with excellent communication skills.
• Knowledge of document management systems (NetDocuments, iManage, or similar).
• Experience supporting iPhones and MDM solutions (InTune).
• Familiarity with video conferencing systems (Cisco, Neat, Poly).
• Certifications such as MCSE, MCP, MOS are desirable.
• Degree-level education and experience with Dell hardware.
• Knowledge of ServiceNow or similar ticketing systems.
• Flexible for occasional travel and participation in an on-call rota.

Why Apply?

This is a chance to join a collaborative team where your expertise will make a real impact. You will enjoy a varied role, professional development opportunities, and the support of a global IT network.

Interested? Apply today and take the next step in your IT career!