IT Support Role

Michael Page; Scotland; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment firm is seeking an IT Support professional to join a successful business in the retail sector. This role offers a competitive salary of up to £35,000 annually, a permanent contract, and an environment conducive to skill development and career advancement. Responsibilities include troubleshooting, maintaining IT systems, and providing training to staff, requiring strong problem-solving skills and a solid understanding of networks and computer systems.

Benefits

Professional development opportunities

Supportive work environment

Qualifications

• Proven experience in IT support or a related field.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide first-line IT support, troubleshooting technical issues.
• Maintain and update IT systems and infrastructure.
• Monitor system performance and implement improvements.

Skills

Problem-solving

Technical support

Communication

Network fundamentals

Windows Server administration

Education

Relevant IT certifications

Tools

Microsoft Office 365

Job description

This IT Support Role offers an exciting opportunity to provide technical assistance within a highly successful business. The position requires problem-solving skills and the ability to manage technology-related support efficiently.

Client Details

A highly successful business

Description

• Provide first-line IT support, including troubleshooting technical issues and resolving user queries.
• Maintain and update IT systems and infrastructure to ensure smooth operations.
• Assist in the installation and configuration of hardware and software.
• Monitor system performance and implement improvements where necessary.
• Ensure security protocols and data protection measures are adhered to.
• Collaborate with the technology team to support projects and system upgrades.
• Document and maintain records of IT processes and solutions.
• Provide training and guidance to staff on IT systems and tools.

Confidently support Windows, Apple and Android devices.

Support retail store devices such as Tablets, PED, Tills, Label Printers etc.

Demonstrate confidence in managing basic Windows Server administration.

Possess a strong understanding of networking fundamentals, including IP addressing, DNS, DHCP, and basic troubleshooting of network issues.

Ensure compliance with security requirements such as GDPR and PCI DSS.

Install, configure, and support modern productivity tools such as, but not limited to Microsoft Office 365, Teams, SharePoint etc.

Good understanding and adherence to strict compliance of IT security best practises to protect the business against cyber threats.

Conduct hardware and software inventory, documentation, and licensing compliance.

Collaborate with other IT teams, vendors, and stakeholders to implement new technologies and solve complex problems.

Create and update technical documentation, user manuals, and training materials.

Profile

A successful IT Support Role should have:

• Proven experience in IT support or a related field
• A strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Good communication skills to assist and train non-technical staff.
• Ability to work effectively both independently and as part of a team.
• A proactive approach to identifying and resolving technical issues.
• Relevant IT certifications or qualifications are desirable

Job Offer

• A competitive salary up to 35,000 per annum.
• A permanent contract within a reputable company in the retail industry.
• Opportunities to develop your skills and advance your career in technology.
• An engaging and supportive work environment.