IT Support Pro (L1–L2) – Swindon

Quality Start; Over Stratton; On-site; GBP 32,000 - 36,000; Full time

Job summary

Quality Start in Swindon is seeking an IT Support professional for Level 1 and Level 2 duties. The role involves end-user support, resolving hardware, software, and network issues, and working on IT solutions across the business.

The position is site-based with standard daytime shifts (7:30–16:00, 8:00–16:30, or 8:30–17:00) and requires a degree in CS or related field; MCP/MCSE certification is desirable. On-call duties apply, with a 12-month contract possibility.

Qualifications

• Degree in Computer Science or related discipline. Equivalent work experience will also be considered.
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desirable.

Responsibilities

• General network, telecoms and server support and problem solving.
• Analysing system requirements and business processes to assist in the design and implementation of IT solutions.
• Installing, configuring, and maintaining IT equipment and software to ensure operational efficiency.
• Replacing and rebuilding hardware components as needed.
• Performing IT Procurement in accordance with corporate guidelines.
• Coordinating with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.
• On call 24x7 for emergencies and support for special projects.

Skills

Analytical skills

Problem-solving

Attention to detail

Networking knowledge

Server infrastructure

Education

Degree in Computer Science or related

Tools

MCP/MCSE certification

Job description

Quality Start in Swindon is seeking an IT Support professional for Level 1 and Level 2 duties. The role involves end-user support, resolving hardware, software, and network issues, and working on IT solutions across the business.

The position is site-based with standard daytime shifts (7:30–16:00, 8:00–16:30, or 8:30–17:00) and requires a degree in CS or related field; MCP/MCSE certification is desirable. On-call duties apply, with a 12-month contract possibility.