IT Support Tech (L1-L2) - 12-Month Contract

Quality Start; Devizes; On-site; GBP 21,000 - 24,000; Full time

Job summary

Quality Start in Swindon is seeking an IT Support Level 1/2 to join the on-site team. You will handle end user issues, diagnose network, hardware, and software problems, and contribute to incident resolution.

The role includes proactive maintenance, IT procurement, and coordination with vendors, with on-call support for emergencies and special projects. Site hours are 7:30 am to 4:00 pm or 8:00 am to 4:30 pm or 8:30 am to 5:00 pm, Monday to Friday.

Qualifications

• Degree in Computer Science or related discipline or equivalent work experience.
• Solid understanding of networks and server infrastructure.
• Excellent analytical and problem-solving skills with attention to detail.

Responsibilities

• General network, telecoms and server support and problem solving.
• Analysing system requirements and business processes to assist in design/implementation of IT solutions.
• Installing, configuring, and maintaining IT equipment and software to ensure operational efficiency.
• Replacing and rebuilding hardware components as needed.
• Performing IT procurement in accordance with corporate guidelines.
• Coordinating with local IT support vendors for services.
• On call 24x7 for emergencies and special projects.

Skills

Network infrastructure

Problem solving

Office applications

Server support

Analytical skills

Education

Degree in Computer Science or related discipline

Tools

MCP/MCSE certification

Job description

Quality Start in Swindon is seeking an IT Support Level 1/2 to join the on-site team. You will handle end user issues, diagnose network, hardware, and software problems, and contribute to incident resolution.

The role includes proactive maintenance, IT procurement, and coordination with vendors, with on-call support for emergencies and special projects. Site hours are 7:30 am to 4:00 pm or 8:00 am to 4:30 pm or 8:30 am to 5:00 pm, Monday to Friday.