IT Support Engineer

Planet Pharma; Swindon; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-call allowance

Descripción de la vacante

Planet Pharma is seeking an IT Support Engineer to join a busy, on-site team at an operational site in Swindon on an initial 12-month contract. You will be the face of IT, providing 1st/2nd line support across office, production and laboratory environments, working closely with remote teams.

The role offers hands-on ownership of issues, strong customer focus, and exposure to a varied technical environment. Possibility of permanent placement exists after the contract.

Formación

• Previous experience in IT Support Engineer/Desktop Support roles.
• Strong ITIL-based support experience.
• Experience using ServiceNow or similar ITSM tools.
• Asset Management and Change Management experience.
• Excellent communication and stakeholder management skills.
• Ability to work independently and take ownership of issues through to resolution.

Responsabilidades

• Provide 1st and 2nd line IT support to end users.
• Build, deploy and support laptops and end-user devices.
• Support Microsoft Autopilot provisioning and device lifecycle activities.
• Troubleshoot hardware, software and peripheral issues.
• Support meeting room and collaboration technologies.
• Manage incidents, requests and changes through ServiceNow.
• Provide smart hands support for remote infrastructure, network and server teams.
• Maintain IT asset records and support asset lifecycle management.
• Deliver excellent customer service across a diverse user base.

Conocimientos

ITIL processes

ServiceNow

Asset Management

Change Management

Communication

Stakeholder management

Independent work

Herramientas

ServiceNow

Descripción del empleo

I'm currently recruiting for an IT Support Engineer to join a well-established global organisation on an initial 12-month contract, supporting a busy operational site in Swindon.

This is an excellent opportunity for someone who enjoys being hands-on, taking ownership of issues, and acting as the face of IT on-site. You'll be part of a small local IT team providing support across office, production and laboratory environments, whilst working closely with remote infrastructure and service desk teams.

Key Responsibilities

• Provide 1st and 2nd line IT support to end users
• Build, deploy and support laptops and end-user devices
• Support Microsoft Autopilot provisioning and device lifecycle activities
• Troubleshoot hardware, software and peripheral issues
• Support meeting room and collaboration technologies
• Manage incidents, requests and changes through ServiceNow
• Provide smart hands support for remote infrastructure, network and server teams
• Maintain IT asset records and support asset lifecycle management
• Deliver excellent customer service across a diverse user base

Skills & Experience Required

• Previous experience in an IT Support Engineer, Desktop Support, Site Support or End User Computing role
• Strong understanding of ITIL-based support environments
• Experience using ServiceNow or similar ITSM tools
• Asset Management and Change Management experience
• Excellent communication and stakeholder management skills
• Ability to work independently and take ownership of issues through to resolution

Nice to Have

• Manufacturing, laboratory, pharmaceutical or operational site support experience
• Experience working within a 24/7 environment

What's on Offer?

• Initial 12-month contract
• Strong possibility of becoming permanent
• Opportunity to work within a highly visible and business-critical IT support function
• Exposure to a varied technical environment
• Additional on-call allowance