IT Support Level 1 And 2

Quality Start; Over Stratton; Presencial; GBP 32.000 - 36.000; Jornada completa

Descripción de la vacante

Quality Start in Swindon is seeking an IT Support professional for Level 1 and Level 2 duties. The role involves end-user support, resolving hardware, software, and network issues, and working on IT solutions across the business.

The position is site-based with standard daytime shifts (7:30–16:00, 8:00–16:30, or 8:30–17:00) and requires a degree in CS or related field; MCP/MCSE certification is desirable. On-call duties apply, with a 12-month contract possibility.

Formación

• Degree in Computer Science or related discipline. Equivalent work experience will also be considered.
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desirable.

Responsabilidades

• General network, telecoms and server support and problem solving.
• Analysing system requirements and business processes to assist in the design and implementation of IT solutions.
• Installing, configuring, and maintaining IT equipment and software to ensure operational efficiency.
• Replacing and rebuilding hardware components as needed.
• Performing IT Procurement in accordance with corporate guidelines.
• Coordinating with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.
• On call 24x7 for emergencies and support for special projects.

Conocimientos

Analytical skills

Problem-solving

Attention to detail

Networking knowledge

Server infrastructure

Educación

Degree in Computer Science or related

Herramientas

MCP/MCSE certification

Descripción del empleo

IT Support Level 1 and Level 2 - Swindon

Opportunity

Are you currently working in IT support? Does your experience include dealing directly with technical End User support, resolving hardware, software and network issues? If yes then please read on.

Your role as an IT Level 1 and Level 2 based in Swindon will involve providing level 1 and level 2 IT support for the business.

Duties and responsibilities

• General network, telecoms and server support and problem solving.
• Analysing system requirements and business processes to assist in the design and implementation of IT solutions.
• Installing, configuring, and maintaining IT equipment and software to ensure operational efficiency.
• Replacing and rebuilding hardware components as needed.
• Performing IT Procurement in accordance with corporate guidelines.
• Coordinating with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.
• On call 24x7 for emergencies and support for special projects.

Contract and Hours

This is a 12 months contract which will be reviewed for a possible extension or go permanent however this is all dependent on the candidate and business performance. The PAYE rate is between £15.38 - £17.43 per hour.

This is a site based role working Monday to Friday 7:30 am to 4:00 pm or 8:00 am to 4:30 pm or 8:30 am to 5:00 pm.

Skills

• Degree in Computer Science or related discipline. Equivalent work experience will also be considered.
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desirable.
• Solid understanding of personal computing applications (Office, email, etc.).
• Excellent working knowledge of networks and server infrastructure.
• Good analytical and problem-solving skills, with strong attention to detail.