IT Support Engineer (AWDO-P15152) in Swindon)

AWD online; Swindon; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Structured development plan

Training opportunities

Annual safeguarding training

Shadow senior engineers

Career progression

Job summary

AWD online is seeking an IT Support Engineer to provide scheduled onsite support to schools across Swindon and surrounding areas. You will troubleshoot hardware, software and classroom technology, while building trusted customer relationships.

You will work with Windows PCs, Microsoft 365, Intune, Entra ID and networking, with occasional travel to customer sites and DBS checks as required. A full UK driving license is essential.

Qualifications

• Experience with Windows PCs and common business apps.
• Experience with Microsoft 365, Intune and cloud services.
• Familiarity with Entra ID and SharePoint.
• Understanding of networking, wireless, backups or cybersecurity.

Responsibilities

• Onsite technical support visits to schools and education sites.
• Troubleshoot hardware, software, accounts and classroom tech.
• Manage tickets, notes and time entries with clear communication.
• Support Microsoft 365 apps, Teams, OneDrive and SharePoint.
• Assist with deployments, device refreshes and cloud projects.
• Maintain documentation and report risks or improvements.

Skills

Windows OS

Microsoft 365

Intune

Entra ID

SharePoint

Networking

Job description

IT Support Engineer

Join a varied, hands-on IT support role providing onsite support to schools and education customers across Swindon, Wiltshire and Gloucestershire. You will solve technical issues, take ownership of customer relationships and develop your skills across Microsoft 365, cloud services, networking and infrastructure.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, IT Technician, Technical Support Engineer, Technical Support Analyst, Helpdesk Analyst, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer

SALARY: £28,000 - £32,500 per annum (depending on experience)

LOCATION: Swindon, with regular travel to customer sites across Wiltshire and Gloucestershire within approximately a 35-mile radius

JOB TYPE: Permanent, Full-time

WORKING HOURS: 37.5 hours per week, Monday to Friday, with flexibility across the full working day to meet scheduled school and customer commitments

JOB OVERVIEW

This is an excellent opportunity for an experienced IT Support Engineer who enjoys working at customer sites, solving practical technology problems and building trusted relationships.

As an IT Support Engineer you will provide scheduled onsite support, troubleshoot hardware, software, Microsoft 365, user accounts, connectivity and classroom technology, while maintaining accurate ticket records and clear customer communication.

The successful IT Support Engineer will work independently while staying connected to the wider technical team. School-sector experience is useful but not essential, so candidates from business IT, managed services or service desk environments are encouraged to apply.

DUTIES

• Onsite Technical Support: Deliver scheduled support visits and assist teaching, administrative and leadership staff
• Troubleshooting and Resolution: Diagnose hardware, software, account, printing, connectivity and classroom technology issues
• Microsoft 365 and Devices: Support Windows devices, iPads, Microsoft 365, Teams, OneDrive, SharePoint, Entra ID and Intune
• Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology
• Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates
• Customer Relationships: Act as a key IT contact for allocated schools and build trusted stakeholder relationships
• Deployments and Projects: Prepare equipment and support rollouts, classroom refreshes, maintenance, network upgrades and cloud projects
• Planning and Documentation: Manage onsite time, maintain documentation and communicate when priorities change
• Risk and Improvement: Identify recurring issues, technical risks and improvement opportunities

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous IT support experience in a business, education, service desk, managed services or similar environment
• Good knowledge of Windows PCs, common business applications and Microsoft 365
• Experience with Microsoft Intune, Entra ID, SharePoint or cloud-managed devices
• Understanding of networking, wireless systems, filtering, backup or cybersecurity
• Methodical troubleshooting and clear communication with non-technical users
• Strong customer service, organisation and written communication skills
• Ability to work independently at customer sites with good attention to detail
• Flexible availability across the working day
• Full UK driving licence and your own vehicle or willingness to acquire one for this role
• Willingness to travel between customer sites
• Willingness to complete required safeguarding and background checks

DESIRABLE

• Experience supporting schools, academies or multi-site customers
• Experience using ticketing, remote monitoring or professional services automation platforms
• Microsoft certifications or other relevant technical qualifications
• Awareness of safeguarding responsibilities within education

BENEFITS

• Structured development plan with formal training, coaching and shadowing
• Development in Microsoft 365, cloud services, networking and customer support
• At least two relevant training or development activities each year
• Approximately half a day per month, on average, for planned formal training during working hours, subject to customer coverage
• Annual safeguarding training
• Opportunities to shadow senior engineers and support wider infrastructure and cloud projects
• Progression opportunities as technical capability and customer ownership develop

This role requires an Enhanced DBS Check