IT Support Engineer — Secure, Flexible Role in Stoke

SYTECH; Stoke-on-Trent; On-site; GBP 28,000 - 38,000; Full time

Job summary

A technology company located in Stoke-on-Trent is seeking an IT Support Engineer to provide hands-on and strategic support for IT systems. The ideal candidate will have a strong background in IT support, with skills in Microsoft 365, servers, and security management. This role offers a salary between £28,000 and £38,000 based on experience and skills, while also providing various employee benefits including flexible working arrangements.

Benefits

28 days of holiday

Birthday Leave

Pension Plan

Online GP Access

Life Assurance

Company Sick Pay

Income Protection Scheme

Free Eyecare

Flexible Working Arrangements

Employee Assistance Programme

Health & Wellbeing Programme

BrightExchange Discounts

Social Events

Free On-Site Parking

Casual Dress Code

Qualifications

• Experience supporting and managing IT systems in a professional setting.
• Hands-on knowledge of various IT technologies.
• Full UK driving licence.

Responsibilities

• Provide first and second-line IT support across the business.
• Administer user accounts and monitoring.
• Deploy, configure, and maintain hardware and software.
• Monitor system alerts and performance.
• Maintain IT documentation.
• Contribute to IT projects.
• Support LAN, workstations, servers, and VOIP systems.
• Ensure IT security standards are upheld.

Skills

Microsoft 365

Windows Server

Active Directory

Intune

Group Policy

Hypervisors (VMware/Hyper-V)

SQL databases

Linux systems

SIEM solutions

Antivirus administration

Troubleshooting

Problem-solving

Communication skills

Education

IT certifications (CompTIA, Microsoft, Cisco, ITIL)

Job description

A technology company located in Stoke-on-Trent is seeking an IT Support Engineer to provide hands-on and strategic support for IT systems. The ideal candidate will have a strong background in IT support, with skills in Microsoft 365, servers, and security management. This role offers a salary between £28,000 and £38,000 based on experience and skills, while also providing various employee benefits including flexible working arrangements.