IT Support Engineer – MSP Experience Essential – 11294SR

Proactive.IT Appointments Limited; Staines-upon-Thames; On-site; GBP 35,000 - 40,000; Full time

Job summary

A reputed IT services provider in Staines-upon-Thames is seeking an experienced IT Support Engineer with Managed Service Provider experience. The ideal candidate will troubleshoot advanced IT issues, resolve complex hardware and software problems, and maintain IT infrastructures in a fast-paced environment. This fully onsite role offers a competitive salary of up to £40,000 and requires solid communication skills and a proactive approach. Join a dynamic team ensuring excellent technical support and service delivery.

Qualifications

• Experience working for a Managed Service Provider is essential.
• Strong 2nd-line troubleshooting experience required.
• Ability to pass an enhanced DBS check.

Responsibilities

• Act as an escalation point for advanced IT issues.
• Troubleshoot and resolve hardware, software and networking issues.
• Support and maintain desktops, laptops, and network equipment.
• Investigate recurring issues and implement long-term fixes.
• Maintain accurate ticket notes and produce documentation.
• Stay updated with technologies used across client environments.

Skills

Managed Service Provider experience

2nd-line troubleshooting

Windows 10/11

macOS

mobile devices

LAN, WAN, VPN knowledge

Intune or similar MDM

Excellent communication

Analytical mindset

Job description

11294SR
£35k – 40k per year

IT Support Engineer – MSP Experience Essential
Location: Staines (Fully Onsite)
Salary: Up to £40,000

Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in Staines. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk.

In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long-term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies.

Key Responsibilities

• Act as the escalation point for advanced IT issues from the Service Desk
• Troubleshoot and resolve complex hardware, software and networking issues
• Support and maintain desktops, laptops, mobiles, printers and network equipment
• Investigate recurring issues, identify root causes and implement long-term fixesProvide both onsite and remote support to users of varying technical levels
• Maintain accurate ticket notes and produce clear technical documentation
• Stay up to date with technologies used across client environments

Key Skills & Experience

• Experience working for a Managed Service Provider is essential
• Strong 2nd-line troubleshooting experience
• Skilled with Windows 10/11, macOS and mobile devices
• Solid networking knowledge (LAN, WAN, VPN, routers, firewalls)
• Experience using Intune or similar MDM solutions
• Excellent communication and customer-service skills
• Proactive, analytical mindset with the ability to work independently
• PowerShell or other scripting experience is a bonus

Additional Requirements

• Ability to pass an enhanced DBS check

If you’re a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast-paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/