IT Support Engineer (Mac & Windows)

Ashdown Group; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading IT firm in London is seeking a personable IT Support Engineer to provide exceptional 1st and 2nd line support in a predominantly Mac environment. The role involves managing IT licenses, troubleshooting issues, and ensuring first-class user experiences, with opportunities for career growth in a flexible, hybrid work setting.

Qualifications

• Experience supporting Apple Operating Systems (Mac OS/iOS)
• Experience in a Windows environment (Office 365, Active Directory, Windows 11)
• Experience with device management tools

Responsibilities

• Provide 1st and 2nd line support for system and user issues.
• Install, configure, and maintain software and hardware.
• Manage IT licenses and liaise with third-party vendors.

Skills

Communication

Stakeholder Management

User Support

Troubleshooting

Device Management

Networking

Tools

SCCM

Intune

JAMF

Job description

A well-established business is looking for a personable and driven IT Support Engineer to join its team. The organisation embraces flexible and hybrid working and would require 2 days in the office per week in London.

Working as an integral part of an IT team you will provide 1st and 2nd linesupport for all system and user issues within a predominantly Mac environment. You will be responsible for installing, configuring, and maintaining both software and hardware components, as well as managing IT licenses, providing IT advice to employees and liaising with third party vendors to manage complex system issues. Consummate communication and stakeholder management skills are essential as you will be expected to provide a first-class user experience at all times.

In order to be suitable for this role, you will have demonstrable expertise supporting Apple Operating Systems such as Mac OS/IOS/OSx. You will also have experience within a Windows environment supporting Office 365, Active Directory, Windows 11 and SharePoint. Experience with device management tools (e.g. SCCM, Intune, JAMF) and networking is also a prerequisite.

This is an excellent opportunity for an accomplished IT professionalto join a creative firm that offers a clearly defined career path.