IT Support Engineer (Linux)

IQTech; East Kilbride; On-site; GBP 30,000 - 35,000; Full time

Job summary

A fast-scaling AI organisation is seeking an IT Support Engineer to provide technical support and diagnostics for 2nd line tickets. The ideal candidate has experience in both Windows and Linux environments, strong networking skills, and a passion for solving technical challenges. Join a company that offers competitive salary, bonuses, and benefits as you progress towards an Infrastructure Engineer role.

Benefits

Competitive salary

Twice-yearly cash bonuses

BUPA healthcare

Uncapped pension contributions

Death in service cover

Equity participation through stock options

Qualifications

• At least three years' experience on a support desk.
• Confident in Windows and Linux environments.
• Solid understanding of networking concepts.

Responsibilities

• Act as a technical escalation point for 2nd line tickets.
• Provide remote hardware and software support.
• Engage in troubleshooting activities and document solutions.

Skills

Windows support

Linux (Ubuntu) support

Networking (IP routing, switching, VPNs)

Virtualisation (Proxmox, VMware)

Microsoft Office tools

Excellent communication skills

Scripting experience

GitHub or Azure DevOps

Job description

We are looking for a IT Support Engineer to join our fast-scaling AI organisation just outside Guildford. This is an exciting opportunity for someone who thrives on solving technical challenges and wants to grow into an Infrastructure Engineer role working on cutting-edge technologies. It's a fantastic time to join us as we expand globally, offering real scope for career progression and exposure to advanced systems.

In this role, you will act as a technical escalation point, diagnosing, investigating, and resolving 2nd line tickets while providing remote hardware and software support across our international locations. You'll engage in troubleshooting activities, document solutions for wider teams, and work collaboratively with more experienced engineers to gain deeper insights into complex issues.

We are looking for someone with at least three years' experience on a support desk who is confident working across both Windows and Linux (Ubuntu) environments. You should be comfortable managing virtualisation platforms such as Proxmox or VMware and have a solid understanding of networking, including IP routing, switching and VPNs, ideally with exposure to vendors like Ubiquiti Unifi, Meraki, Peplink, Tailscale or Teltonika. You'll also be proficient in Microsoft Office tools, with excellent organisational and communication skills, and the ability to prioritise tasks independently.

It would be a bonus if you bring additional skills such as Scripting experience, knowledge of source code management tools like GitHub or Azure DevOps, Microsoft Intune MDM experience, or relevant certifications such as CompTIA. Prior exposure to on-call rotas or niche expertise such as maritime radar systems would also be welcomed.

In return, they offer a competitive salary of £30k-£35k depending on experience, plus twice-yearly cash bonuses, BUPA healthcare, a healthcare cash plan, uncapped pension contributions, death in service cover and equity participation through their stock option scheme.

More importantly, you'll be joining a high-growth organisation where your skills will be challenged, developed, and rewarded as you evolve into an infrastructure engineer working on some of the most innovative technologies in the market today.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.