IT Support Engineer — Global IT Service Desk

TikTok; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading social media company seeks an IT Support Engineer to manage and resolve IT tickets, investigate technical issues, and enhance customer experience. The ideal candidate should hold a Bachelor's Degree in Computer Science and possess excellent customer service skills. Responsibilities include managing IT assets, collaborating internationally on IT projects, and maintaining technical documentation. This role offers unique challenges in a dynamic environment.

Qualifications

• Excellent customer service skills and passion for exceeding expectations.
• Ability to articulate technical solutions to non-technical users.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and resolve IT tickets effectively.
• Investigate and diagnose technical issues.
• Create and maintain technical documentation.

Skills

Customer service skills

Diagnosis and problem-solving

Communication skills

Education

Bachelor's Degree in Computer Science or related fields

Job description

A leading social media company seeks an IT Support Engineer to manage and resolve IT tickets, investigate technical issues, and enhance customer experience. The ideal candidate should hold a Bachelor's Degree in Computer Science and possess excellent customer service skills. Responsibilities include managing IT assets, collaborating internationally on IT projects, and maintaining technical documentation. This role offers unique challenges in a dynamic environment.