IT Support Engineer: Fast-Paced Tech, Flexible Hours

DeGould Limited; Exeter; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday per annum

Birthday day off

Company sick pay scheme

Cycle to work scheme

Enhanced parental leave

Health insurance

Life Insurance/Death in Service

Flexible working

Job summary

DeGould Limited is seeking an IT Support Engineer with excellent communication skills to explain technical issues to colleagues in plain language. You will own and resolve technical enquiries across the organisation and work with engineering teams to improve efficiency and issue resolution.

In this busy role you will manage support requests, document fixes, and contribute to a knowledge base while maintaining strong data-led decisions and customer-focused service.

Qualifications

• Experience in IT support within a busy environment.
• Ability to explain technical issues to non-technical colleagues.
• Proven fault-finding and problem-solving skills.

Responsibilities

• Manage and own support requests, issues, incidents and defects.
• Solve problems and troubleshoot effectively.
• Collaborate with business and engineering teams for clear communication and resolution.
• Contribute to knowledge base with clear instructions and fixes.

Skills

Office 365

Active Directory

Entra

Jira

Confluence

Service Desk

Windows

Mac

Linux

Networking basics

VPN

VLANs

LACP

Firewall

Unifi

Proxmox

Apple Business Manager

Rustdesk

Tools

Jira

Confluence

Service Desk

Job description

DeGould Limited is seeking an IT Support Engineer with excellent communication skills to explain technical issues to colleagues in plain language. You will own and resolve technical enquiries across the organisation and work with engineering teams to improve efficiency and issue resolution.

In this busy role you will manage support requests, document fixes, and contribute to a knowledge base while maintaining strong data-led decisions and customer-focused service.