Technology Support Engineer

Vero HR

Reading

Hybrid

GBP 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

25 days annual leave plus bank holidays

Holiday Buy scheme

Job summary

A leading HR consultancy in the United Kingdom is seeking an experienced Technology Support Engineer who is passionate about delivering customer support. In this role, you will manage the IT Helpdesk, ensuring secure access to IT services while supporting infrastructure and disaster recovery processes. This position offers hybrid working, competitive salary, and opportunities for professional growth.

Qualifications

Proven experience as a 2nd line engineer.
Ability to work under pressure.
Confident and self-motivated.

Responsibilities

Manage IT Helpdesk and respond to user queries.
Install and maintain hardware/software.
Ensure security and recoverability of IT systems.
Monitor IT operations and upgrades.
Support IT projects and disaster recovery.

Skills

Organisational skills

Proactive approach

Knowledge of Windows OS

Knowledge of Microsoft Office

O365 Administration

Tools

Five9

Mitel

Job description

Overview

Are you an experienced IT professional with a passion for delivering excellent customer support? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you!

About the Role: As a Technology Support Engineer, you'll play a key role in ensuring our colleagues have secure, reliable access to IT and telephony services. You'll be the first point of contact for technical support, resolving issues efficiently while providing a positive and professional service. From maintaining desktop and server infrastructure to supporting disaster recovery and security processes, you'll help keep our business running smoothly.

Key Responsibilities

Running the IT Helpdesk, responding promptly to user queries and issues.
Installing, configuring, and maintaining desktop and server hardware/software.
Ensuring IT systems and business information are secure, backed up, and recoverable.
Monitoring and maintaining IT operations such as backups, malware protection, and upgrades.
Working closely with managers and colleagues to align IT services with business needs.
Supporting IT projects and contributing to disaster recovery and business continuity plans.
Assisting with supplier contracts, licensing renewals, and budgeting.
Travel to other sites will be required.

Experience

Proven experience in a similar role working as an experienced 2nd line engineer with a path to grow into infrastructure and security.
Excellent organisational skills and ability to work under pressure.
Confident, proactive, and self-motivated approach.
Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel).
Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL.

Why Join Us?

We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As an IT Support Engineer, you'll be at the heart of keeping our business connected and secure.

We offer a collaborative culture, opportunities for training and development, and the chance to be part of a company that values innovation and people.