IT Support Engineer

DeGould Ltd; Exeter; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday per year

Birthday leave

Sick pay

Cycle to work

Flexible working

Health insurance with Vitality

Life Insurance/Death in Service

Job summary

DeGould Ltd is seeking an IT Support Engineer with strong communication skills to explain technical issues to colleagues in clear terms. You will handle technical enquiries in a busy, fast-paced organization.

You will manage support requests across applications, collaborate with engineering teams, and contribute to documented fixes and knowledge sharing while continuously improving efficiency.

Qualifications

• Excellent communication skills and ability to explain technical issues clearly.
• Experience across Office 365, Active Directory/Entra, Jira, Confluence and Service Desk.
• Experience with Windows, Mac and Linux operating systems.
• Basic networking knowledge.

Responsibilities

• Manage and take ownership of support requests, incidents and defects across company applications.
• Provide clear problem solving and troubleshooting.
• Collaborate with business and engineering teams for effective issue resolution.
• Contribute to knowledge base with clear instructions and fixes.

Skills

Communication skills

Problem solving

Technical troubleshooting

Team collaboration

Tools

Office 365

Active Directory/Entra

Jira

Confluence

Service Desk

Windows

Mac

Linux

Networking basics

Job description

Your mission

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non‑technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.

Your profile

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non‑technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.

Duties & Responsibilities:

The main deliverables of the role are:

• Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
• Excellent problem solving and trouble shooting skills
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes

Required Skills:

• Office 365 including Active Directory/Entra
• Atlassian (Jira, Confluence, Service Desk)
• Windows, Mac and Linux experience
• Basic knowledge of computer networking

Desirable Skills:

• VPN, VLANs, LACP and firewall management
• Unifi network hardware
• Proxmox
• Apple Business Manager
• Rustdesk

Why us?

Competitive salary and benefits including:

• 25 days holiday per annum (excluding bank holidays).
• Additional days holiday for birthday.
• Company sick pay scheme.
• Cycle to work scheme.
• Enhanced maternity, paternity and shared parental leave.
• Health insurance with Vitality for employee, spouse and children.
• Life Insurance/Death in Service.
• Flexible working can be agreed.