ICT Support Engineer

Extension Recruitment Ltd; Gateshead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Salary & benefits

Training opportunities

Diverse technologies

Collaborative culture

Job summary

Extension Recruitment Ltd is seeking an experienced ICT Support Engineer to join a busy IT team in Gateshead. The role focuses on first-class technical support, troubleshooting complex issues and delivering outstanding customer service in a fast-paced environment.

You will be the first point of contact for ICT incidents and service requests, supporting hardware, software, mobile devices, printers and network connectivity, and contributing to continuous service improvements.

Qualifications

• Previous experience as ICT Support Engineer, IT Support Engineer or similar role.
• Strong knowledge of Windows operating systems and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Experience in a service desk or IT support environment.

Responsibilities

• Manage incidents and service requests through the Service Desk system.
• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network-related issues.
• Perform user administration and access management activities.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

Skills

Windows OS

Networking

Troubleshooting

Customer service

Job description

Our client is seeking an experienced ICT Support Engineer to join their busy IT team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment.

As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements.

What's on Offer?

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Exposure to a wide range of technologies.
• Supportive and collaborative working environment.

Key Responsibilities

• Manage incidents and service requests through the Service Desk system.
• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network-related issues.
• Perform user administration and access management activities.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

Requirements

• Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
• Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Experience working within a service desk or IT support environment.