IT Support Engineer

Degould; Exeter; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Company sick pay scheme

Cycle to work scheme

Enhanced maternity, paternity and par-

Health insurance with Vitality for员工及家

Job summary

DeGould is seeking an IT Support Engineer to handle technical inquiries across a busy organisation. You will own support requests, communicate clearly with teams, and perform root-cause analysis to drive data-led improvements in efficiency.

The role focuses on troubleshooting across Windows, Mac, and Linux environments with Office 365 and Active Directory/Entra experience, and requires collaboration with engineering teams. Flexible working may be discussed.

Qualifications

• Proven ability to communicate technical issues to non-technical colleagues.
• Strong troubleshooting and problem-solving skills for fast resolution.
• Experience with Office 365 and Active Directory/Entra is preferred.
• Basic networking knowledge to support IT infrastructure.

Responsibilities

• Manage and own IT support requests across company applications and services.
• Provide clear, data-driven issue analysis and resolution guidance.
• Collaborate with business and engineering teams for effective communication and incident handling.
• Document fixes and create knowledge resources for the Platform team.

Skills

Communication

Troubleshooting

Problem solving

Tools

Jira

Confluence

Service Desk

Windows OS

Mac OS

Linux

Job description

Your mission

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non‑technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.

Your profile

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non‑technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.

Duties & Responsibilities:

The main deliverables of the role are:

• Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
• Excellent problem solving and trouble shooting skills
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes

Required Skills:

• Office 365 including Active Directory/Entra
• Atlassian (Jira, Confluence, Service Desk)
• Windows, Mac and Linux experience
• Basic knowledge of computer networking

Desirable Skills:

• VPN, VLANs, LACP and firewall management
• Unifi network hardware
• Proxmox
• Apple Business Manager
• Rustdesk

Why us?

Competitive salary and benefits including:

• 25 days holiday per annum (excluding bank holidays).
• Additional days holiday for birthday.
• Company sick pay scheme.
• Cycle to work scheme.
• Enhanced maternity, paternity and shared parental leave.
• Health insurance with Vitality for employee, spouse and children.
• Life Insurance/Death in Service.
• Flexible working can be agreed.