IT Support Engineer

DeGould Limited; Exeter; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday per annum

Birthday day off

Company sick pay scheme

Cycle to work scheme

Enhanced parental leave

Health insurance

Life Insurance/Death in Service

Flexible working

Job summary

DeGould Limited is seeking an IT Support Engineer with excellent communication skills to explain technical issues to colleagues in plain language. You will own and resolve technical enquiries across the organisation and work with engineering teams to improve efficiency and issue resolution.

In this busy role you will manage support requests, document fixes, and contribute to a knowledge base while maintaining strong data-led decisions and customer-focused service.

Qualifications

• Experience in IT support within a busy environment.
• Ability to explain technical issues to non-technical colleagues.
• Proven fault-finding and problem-solving skills.

Responsibilities

• Manage and own support requests, issues, incidents and defects.
• Solve problems and troubleshoot effectively.
• Collaborate with business and engineering teams for clear communication and resolution.
• Contribute to knowledge base with clear instructions and fixes.

Skills

Office 365

Active Directory

Entra

Jira

Confluence

Service Desk

Windows

Mac

Linux

Networking basics

VPN

VLANs

LACP

Firewall

Unifi

Proxmox

Apple Business Manager

Rustdesk

Tools

Jira

Confluence

Service Desk

Job description

Your mission

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non-technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.

Duties & Responsibilities:

• Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
• Excellent problem solving and trouble shooting skills
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes

Required Skills:

• Office 365 including Active Directory/Entra
• Atlassian (Jira, Confluence, Service Desk)
• Windows, Mac and Linux experience
• Basic knowledge of computer networking

Desirable Skills:

• VPN, VLANs, LACP and firewall management
• Unifi network hardware
• Proxmox
• Apple Business Manager
• Rustdesk

Why us?

Competitive salary and benefits including:

• 25 days holiday per annum (excluding bank holidays).
• Additional days holiday for birthday.
• Company sick pay scheme.
• Cycle to work scheme.
• Enhanced maternity, paternity and shared parental leave.
• Health insurance with Vitality for employee, spouse and children.
• Life Insurance/Death in Service.
• Flexible working can be agreed.