IT Support Engineer

Es Field Delivery Uk Ltd; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Access to training courses

Personal pension plan

Private medical cover

Life insurance

Flexible holiday

Job summary

A leading technology services provider is seeking an IT Support Engineer based in Reading. The successful candidate will manage site activities, provide second-level support for a variety of software and hardware issues, and ensure SLA's are met. Excellent communication skills and customer focus are essential. The role offers access to training courses and a comprehensive benefits package including private medical cover and pension plan.

Qualifications

• Technically competent with genuine interest in solving IT issues.
• Proven experience in providing second level support.
• Strong ability to manage workload to meet SLA's.

Responsibilities

• Managing site activities and workload to ensure SLA’s are met.
• Preparation and management of site documentation.
• Second-level support of client and application software.
• PC lifecycle and asset management.
• Proactive meeting room checks for telephony and AV equipment.

Skills

Customer-focused

Good communication skills

Software troubleshooting skills

Hardware troubleshooting skills

Ability to work under pressure

Ability to work on initiative

A+ or other relevant certification

Excellent written and verbal communication skills

Tools

Windows 10

Microsoft Office 365

HP, Apple, Dell, Lenovo, Toshiba

Job description

Overview

We are currently looking for highly customer-focused and enthusiastic IT Support Engineer with a genuine interest in solving peoples IT issues to support users based at customer site in Reading. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams. Services provided are predominantly in a walk in centre environment where you will deal with a variety of different software & hardware issues.

Responsibilities

• Managing site activities and workload to ensure SLA’s are met.
• Preparation and management of site documentation and assisting the team lead and account SDM with any escalations.
• Second level support of the client and application software on a range of multivendor laptops and PC’s as well as Apple equipment (iPads and iPhones mainly).
• PC lifecycle and asset management
• Other IMAC activities including office moves and software installations
• A small amount of Hardware break fix may be required.
• Hands and eyes activities may be required to assist 3rd line support or partners.
• Be able to assist in the management of small projects/change. E.g. hardware or application updates
• Proactive meeting room checks to ensure telephony and AV equipment is fully operational.
• Proven software and hardware troubleshooting skills
• Experience of supporting Windows 10 client
• Experience of supporting Microsoft Office suites including Office 365
• Ability to work under pressure to meet SLA's
• Ability to work under own initiative
• A+ or other relevant certification
• OEM Certifications in some or all of the following: HP, Apple, Dell, Lenovo, Toshiba, Microsoft
• A high level of customer focus
• Excellent written and verbal communication skills
• BIAMP Trained on Tesira SERVER/SERVER-IO or Crestron Digital Media Certified (DMC-E4K) would be highly desirable.

Benefits and opportunities

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

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