IT Support Engineer

Planet Intelligent Technology Limited; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom is seeking an IT Support Engineer to deliver second-line technical support at client sites in Hampton and Guildford. The role involves responding to incidents, maintaining client systems, and collaborating with support teams to resolve issues effectively. Ideal candidates should possess strong communication skills and technical expertise in Windows systems and networking, along with a valid UK driving license for site travel. This position offers a dynamic work environment with opportunities for personal growth.

Qualifications

• Proficient in supporting Microsoft operating systems and applications.
• Experience in Windows Server administration.
• Ability to troubleshoot hardware and network issues.

Responsibilities

• Provide second-line technical support to clients.
• Act as an escalation point for team members.
• Document support activities and create knowledge-base articles.
• Travel between client sites as required.

Skills

Excellent interpersonal and communication skills

Ability to work independently

Proactive approach to supporting team

Strong multitasking ability

Attention to detail

Self-motivated

Driving licence and willingness to travel

Tools

Microsoft Windows 10/11

Windows Server

Office 365

Active Directory

Antivirus software

ITSM toolsets

Job description

Job Title

IT Support Engineer – Based on Client Site

Company

Planet Intelligent Technology

Location

Client spørgsmål Hampton & Guildford

Overview

Planet Intelligent Technology is on a mission to empower businesses with the best IT solutions. We are growing rapidly and are looking for an experienced onsite Support Engineer to join our team and help our clients achieve high levels of operational reliability.

Key Responsibilities

• Provide second‑line technical support to clients at the Hampton and Guildford sites.
• Act as the escalation point of contact for team members and customers.
• Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).
• Assist in the-put and maintenance of client systems, networks and applications.
• Collaborate with various support teams to resolve complex issues comprehensively.
• Document support activities, create knowledge‑base articles, and drive continuous improvement.
• Be flexible and willing to travel between Hampton and Guildford sites.

Desired Personal Skills

• Excellent interpersonal and communication skills, both verbal and stew written.
• Ability to work independently or as part of a team.
• Proactive approach to supporting the wider team and handling technical challenges.
• Strong multitasking ability in a fast‑paced environment.
• Attention to detail and genuine interest in technology.
• Self‑motivated and committed to personal growth and team success.
• Full UK driving licence and willingness to travel.

Desired Technical Skills

• Experience supporting Microsoft Windows 10/11, including OS installation.
• Windows Server administration experience.
• Office 365 administration skills.
• Active Directory administration skills.
• Antivirus software support.
• Microsoft Office support.
• Software application installation and troubleshooting.
• Printer installation and troubleshooting.
• Support for hybrid infrastructure and networking.
• Experience with IP phone systems.
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• Hardware troubleshooting, including CPUs, memory, disk storage.
• Use of ITSM toolsets.
• Experience with troubleshooting hardware failures such as power, storage, or display issues.

Equal Opportunity Statement

Planet Intelligent Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any của other characteristic protected by law.