IT Support Engineer Apprentice — Hands-on Growth

QA Apprenticeships; Southampton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading apprenticeship provider is offering an IT Apprenticeship in Southampton. This position involves managing the IT helpdesk, resolving support requests, and maintaining high customer satisfaction. Candidates should have knowledge of hardware and software, excellent customer care abilities, and hold 3 GCSEs. Benefits include skill development and opportunities for permanent employment. Apply now and launch your career in the IT sector!

Benefits

Great exposure to develop skills

Bonuses throughout the year

Opportunity to attend business events

Regular learning opportunities

Reimbursed expenses

Responsibilities

• Manage the day-to-day running of the IT helpdesk.
• Create and resolve IT support tickets for customers.
• Resolve 2nd and 3rd line IT support requests.
• Maintain a high level of customer satisfaction.
• Perform maintenance tasks for servers and workstations remotely.

Skills

Knowledge of hardware and software

Experience with LAN / WAN networks

Experience with Mac systems

Excellent customer care ability

Ability to listen to feedback

Positive attitude

Education

3 GCSEs at grades 4 (A-C)

GCSE Maths and English at grades 3 (D or above)

Job description

A leading apprenticeship provider is offering an IT Apprenticeship in Southampton. This position involves managing the IT helpdesk, resolving support requests, and maintaining high customer satisfaction. Candidates should have knowledge of hardware and software, excellent customer care abilities, and hold 3 GCSEs. Benefits include skill development and opportunities for permanent employment. Apply now and launch your career in the IT sector!