IT Support Engineer - 1st-3rd Line, Training Budget

HR GO Recruitment; Shepton Mallet; Vor Ort; GBP 34.000 - 40.000; Vollzeit

Benefits dieser Stelle

4 weeks annual leave plus bank Hols

Annual training budget £3,000 for your

£1,300 attendance bonus (probation 3m)

Company-provided work phone

Auto-enrolled Pension Scheme (after 3m

Free on-site parking

Friendly, supportive team with a warm,

Opportunities for career growth and进

On-call bonus 1/3 weeks

Zusammenfassung

HR GO Recruitment is seeking an IT Support Engineer to join a dynamic in-house team near Shepton Mallet. You will provide 1st, 2nd and 3rd line IT support, troubleshooting across Windows Server, Office 365, and networked systems.

This role focuses on maintaining IT infrastructure, supporting ERP and warehouse systems, and contributing to business continuity. The successful candidate will have strong problem-solving and customer-facing skills in a fast-paced environment.

Qualifikationen

• Experience providing 1st line support with 2nd line exposure.
• Strong knowledge of Windows Server and Microsoft 365.
• Familiarity with SQL Server management and virtualization.

Aufgaben

• Provide 1st, 2nd and 3rd line IT support to staff.
• Troubleshoot Windows Servers, networking, firewalls, and virtual environments.
• Assist with maintaining business continuity and disaster recovery planning.
• Support internal ERP and warehouse management systems.
• Help develop and maintain internal software solutions.
• Ensure that IT documentation is up-to-date and ISO 9001 compliant.

Kenntnisse

1st line support

2nd line support

3rd line exposure

Windows Server

Microsoft 365

SQL Server management

VMware

Hyper-V

Veeam

Tools

VMware

Hyper-V

Veeam

SQL Server

Jobbeschreibung

HR GO Recruitment is seeking an IT Support Engineer to join a dynamic in-house team near Shepton Mallet. You will provide 1st, 2nd and 3rd line IT support, troubleshooting across Windows Server, Office 365, and networked systems.

This role focuses on maintaining IT infrastructure, supporting ERP and warehouse systems, and contributing to business continuity. The successful candidate will have strong problem-solving and customer-facing skills in a fast-paced environment.