IT Support Engineer – 1st & 2nd Line

Lasered Components Limited; Essex; On-site; GBP 26,000 - 34,000; Full time

Job summary

Lasered Components Limited is seeking an IT Support Engineer to work closely with the IT Manager, providing hands-on technical support across the business and managing IT tickets through to resolution. You’ll troubleshoot Windows, Microsoft 365, Active Directory/Entra ID, networking issues (DNS, DHCP, Wi‑Fi and switches), assist new starters and leavers, and maintain IT documentation and diagrams.

The role offers opportunities to lead small IT projects and contribute to infrastructure

Qualifications

• Experience resolving 1st/2nd line IT issues in a fast-paced environment.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Hands-on experience with Active Directory/Entra ID and user provisioning.
• Familiarity with basic networking concepts (DNS, DHCP, Wi‑Fi).

Responsibilities

• Provide 1st and 2nd line IT support, taking ownership of tickets through to resolution.
• Troubleshoot Windows, Microsoft 365, hardware, software and user access issues.
• Support Active Directory/Entra ID, user accounts, permissions and device setup.
• Investigate networking and connectivity issues (DNS, DHCP, Wi‑Fi, switches).
• Assist with new starters and leavers (accounts, equipment, access).
• Monitor data, network access and backup systems.
• Manage patching, software/hardware updates, repairs and IT inventory.
• Liaise with third-party software and IT suppliers as needed.
• Maintain IT documentation, user guides and network diagrams.
• Support and own some IT projects, system improvements and infrastructure changes.

Skills

Windows troubleshooting

Microsoft 365

AD/Entra ID

Networking basics

IT ticketing

Tools

Ticketing system (e.g., ServiceNow)

Entra ID

Job description

The IT Support Engineer to work closely with our IT Manager and provide hands-on technical support across the business. You’ll have full exposure troubleshooting real day to day issues from our in house software to networking improvements whilst being self-sufficient managing IT support tickets through to resolution. This role has the potential to have real impact within our company and growth for those able to pivot to embrace change.

What you'll be doing

• Providing 1st and 2nd line support, taking ownership of tickets through to resolution.
• Troubleshooting Windows, Microsoft 365, hardware, software and user access issues.
• Supporting Active Directory / Entra ID, user accounts, permissions and device setup.
• Investigating networking and connectivity issues, including DNS, DHCP, Wi-Fi and switches.
• Supporting new starters and leavers with accounts, equipment and access.
• Monitoring data, network access and backup systems.
• Managing patching, software and hardware updates, repairs, replacements and IT inventory.
• Liaising with third-party software and IT suppliers when required.
• Maintaining IT documentation, user guides and network diagrams.
• Supporting and having ownership over some IT projects, system improvements and infrastructure changes.