IT Support Engineer

HR GO Recruitment; Shepton Mallet; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

4 weeks annual leave plus bank Hols

Annual training budget £3,000 for your

£1,300 attendance bonus (probation 3m)

Company-provided work phone

Auto-enrolled Pension Scheme (after 3m

Free on-site parking

Friendly, supportive team with a warm,

Opportunities for career growth and进

On-call bonus 1/3 weeks

Job summary

HR GO Recruitment is seeking an IT Support Engineer to join a dynamic in-house team near Shepton Mallet. You will provide 1st, 2nd and 3rd line IT support, troubleshooting across Windows Server, Office 365, and networked systems.

This role focuses on maintaining IT infrastructure, supporting ERP and warehouse systems, and contributing to business continuity. The successful candidate will have strong problem-solving and customer-facing skills in a fast-paced environment.

Qualifications

• Experience providing 1st line support with 2nd line exposure.
• Strong knowledge of Windows Server and Microsoft 365.
• Familiarity with SQL Server management and virtualization.

Responsibilities

• Provide 1st, 2nd and 3rd line IT support to staff.
• Troubleshoot Windows Servers, networking, firewalls, and virtual environments.
• Assist with maintaining business continuity and disaster recovery planning.
• Support internal ERP and warehouse management systems.
• Help develop and maintain internal software solutions.
• Ensure that IT documentation is up-to-date and ISO 9001 compliant.

Skills

1st line support

2nd line support

3rd line exposure

Windows Server

Microsoft 365

SQL Server management

VMware

Hyper-V

Veeam

Tools

VMware

Hyper-V

Veeam

SQL Server

Job description

IT Support Engineer

Ideally if you work for an MSP and want to work in house OR currently in an IT department for a company and fancy working for a larger business.

Location: Near Shepton Mallet

Salary: £34000- £40000(dependent on experience)

Hours: Monday to Friday, 8:00 - 17:00, plus Bonus

About the Role

We are looking for a skilled IT Support Engineer to join our client. If you have strong experience in 1st adn 2nd line support and some exposure to 3rd line, this is an excellent opportunity to develop your career further.

You’ll help manage and maintain IT infrastructure, ensuring that systems run smoothly and that users receive high-quality support.

This role will see you managing hardware, software, networking and security systems, while also contributing to internal software development and business continuity planning.

Key Responsibilities

• Provide 1st , 2nd and 3rd line IT support to staff, addressing hardware, software, and network issues
• Troubleshoot and resolve issues across Windows Servers, networking, firewalls, and virtual environments
• Assist with maintaining business continuity and disaster recovery planning
• Support internal ERP and warehouse management systems
• Help develop and maintain internal software solutions
• Ensure that all IT documentation is up-to-date and complies with ISO9001 procedures

Skills and Experience Required

• Experience providing 1st line support, with exposure to 2nd line IT support tasks, some 3rd line
• Strong knowledge of Microsoft Windows Server and Business 365
• Familiarity with SQL Server management
• Basic understanding of virtualisation technologies (VMWare or Hyper-V)
• Knowledge of networking concepts such as DNS, DHCP, VLANs, and firewalls
• Experience with backup solutions (e.g., Veeam)
• Excellent problem-solving skills and the ability to stay calm under pressure
• Strong communication skills and the ability to work in a customer-facing role

Benefits

• 4 weeks annual leave plus bank holidays
• Annual training budget of £3,000 to support your professional development
• £1,300 attendance bonus (paid after probation- 3 months)
• Company-provided work phone- can use for personnel use
• Auto-enrolled Pension Scheme (after probationary period)
• Free on-site parkingFriendly, supportive team with a relaxed, family-oriented atmosphere
• Opportunities for career growth and progression
• on call Bonus 1/3 weeksThis is a fantastic opportunity to grow your IT skills in a fast-paced, supportive environment.

Please note: You must have the right to work in the UK to be considered.

This is a permanent position offering a competitive salary based on your experience