IT Support Engineer

HR GO Group; Shepton Mallet; Remote; GBP 34,000 - 40,000; Full time

Benefits offered by this job

4 weeks annual leave

Training budget £3,000

Attendance bonus £1,300

Company work phone

Pension scheme

Free on-site parking

Career growth opportunities

On-call bonus

Job summary

HR GO Group is seeking an IT Support Engineer to join our team in Shepton Mallet, Somerset. You will provide 1st, 2nd and some 3rd line support, handling hardware, software, networking and security to keep services running smoothly.

You’ll work with Windows Server, Microsoft 365, SQL Server and virtualization, contributing to business continuity and IT projects while delivering strong user support.

Qualifications

• Experience providing 1st/2nd line IT support with some 3rd line exposure.
• Strong knowledge of Windows Server and Microsoft 365.
• Familiarity with SQL Server management and virtualization.
• Basic networking concepts, DNS/DHCP/VLANs and firewalls.

Responsibilities

• Provide 1st, 2nd and 3rd line IT support to staff and resolve hardware, software and network issues.
• Troubleshoot Windows Server, networks, firewalls and virtual environments.
• Support business continuity and disaster recovery planning.
• Assist with ERP/warehouse systems and internal software solutions.
• Ensure IT documentation remains up-to-date and ISO 9001 compliant.

Skills

1st/2nd line IT support

3rd line exposure

Windows Server

Microsoft 365

VMware/Hyper-V

Networking basics

IT security fundamentals

Tools

SQL Server management

Veeam backups

Job description

IT Support Engineer

Job Reference: 151026PE

IT Shepton Mallet, Somerset £34000 - £40000 per annum Permanent

Location: Near Shepton Mallet

Salary: £34000- £40000 (dependent on experience)

Hours: Monday to Friday, 8:00 - 17:00, plus Bonus

About the Role

We are looking for a skilled IT Support Engineer to join our client. If you have strong experience in 1st and 2nd line support and some exposure to 3rd line, this is an excellent opportunity to develop your career further.

You’ll help manage and maintain IT infrastructure, ensuring that systems run smoothly and that users receive high-quality support.

This role will see you managing hardware, software, networking and security systems, while also contributing to internal software development and business continuity planning.

Key Responsibilities

• Provide 1st, 2nd and 3rd line IT support to staff, addressing hardware, software, and network issues


• Troubleshoot and resolve issues across Windows Servers, networking, firewalls, and virtual environments


• Assist with maintaining business continuity and disaster recovery planning


• Support internal ERP and warehouse management systems


• Help develop and maintain internal software solutions


• Ensure that all IT documentation is up-to-date and complies with ISO9001 procedures

Skills and Experience Required

• Experience providing 1st line support, with exposure to 2nd line IT support tasks, some 3rd line


• Strong knowledge of Microsoft Windows Server and Business 365


• Familiarity with SQL Server management


• Basic understanding of virtualisation technologies (VMWare or Hyper-V)


• Knowledge of networking concepts such as DNS, DHCP, VLANs, and firewalls


• Experience with backup solutions (e.g., Veeam)


• Excellent problem‑solving skills and the ability to stay calm under pressure


• Strong communication skills and the ability to work in a customer‑facing role

Benefits

• 4 weeks annual leave plus bank holidays


• Annual training budget of £3,000 to support your professional development


• £1,300 attendance bonus (paid after probation- 3 months)


• Company-provided work phone- can use for personnel use


• Auto-enrolled Pension Scheme (after probationary period)


• Free on-site parking


• Friendly, supportive team with a relaxed, family-oriented atmosphere


• Opportunities for career growth and progression


• on call Bonus 1/3 weeks

This is a fantastic opportunity to grow your IT skills in a fast-paced, supportive environment.

Please note: You must have the right to work in the UK to be considered.