1st/2nd Line IT Support

Hunter Selection; Gloucester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Hunter Selection is seeking a 1st/2nd Line IT Support professional to join a well-established organisation with a multi-site UK presence. This is a varied position offering a blend of 1st/2nd line support, systems administration, infrastructure exposure, and project work, making it ideal for someone looking to further develop their technical skills within a collaborative environment.

You'll be supporting users across the business while also contributing to technology improvements and IT projects.

Qualifications

• Experience in IT support or service desk.
• Strong troubleshooting across hardware, software and basic networking.
• Experience with Microsoft 365 and Windows environments.
• Excellent communication and customer service skills.
• Proactive, organised problem solving and priority management.
• ITIL experience is advantageous.
• Full UK driving licence would be beneficial.

Responsibilities

• Provide 1st and 2nd line IT support, taking ownership of incidents through to resolution.
• Build, deploy and support laptops, desktops, workstations and mobile devices.
• Manage user accounts, permissions and access requests.
• Support Microsoft 365, Windows and other business-critical applications.
• Assist with the maintenance of server and network infrastructure.
• Maintain accurate documentation and update support tickets.
• Support technology rollouts, upgrades and improvement projects.
• Work closely with users to deliver a high level of customer service.

Skills

IT Support

Service Desk

Microsoft 365

Windows OS

Troubleshooting

Customer Service

ITIL

Job description

1st/2nd Line IT Support

Up to 31,000 Central Bristol

I'm recruiting for an 1st/2nd Line IT Support professional to join a well-established organisation with a multi-site UK presence. This is a varied position offering a blend of 1st/2nd line support, systems administration, infrastructure exposure, and project work, making it ideal for someone looking to further develop their technical skills within a collaborative environment.

You'll be supporting users across the business while also contributing to technology improvements and IT projects.

Responsibilities include:

• Provide 1st and 2nd line IT support, taking ownership of incidents through to resolution.
• Build, deploy and support laptops, desktops, workstations and mobile devices.
• Manage user accounts, permissions and access requests.
• Support Microsoft 365, Windows and other business-critical applications.
• Assist with the maintenance of server and network infrastructure.
• Maintain accurate documentation and update support tickets.
• Support technology rollouts, upgrades and improvement projects.
• Work closely with users to deliver a high level of customer service.

The Right Candidate Will Have:

• Previous experience within an IT Support, Service Desk or similar technical support role.
• Strong troubleshooting skills across hardware, software and basic networking issues.
• Experience supporting Microsoft 365 and Windows environments.
• Excellent communication and customer service skills.
• A proactive and organised approach to problem solving.
• The ability to manage multiple priorities effectively.
• Experience working within ITIL or structured support environments would be advantageous.
• A full UK driving licence would be beneficial.