IT Support Engineer (1st–3rd Line) – Growth & Training

HR GO Group; Shepton Mallet; A distancia; GBP 34.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4 weeks annual leave

Training budget £3,000

Attendance bonus £1,300

Company work phone

Pension scheme

Free on-site parking

Career growth opportunities

On-call bonus

Descripción de la vacante

HR GO Group is seeking an IT Support Engineer to join our team in Shepton Mallet, Somerset. You will provide 1st, 2nd and some 3rd line support, handling hardware, software, networking and security to keep services running smoothly.

You’ll work with Windows Server, Microsoft 365, SQL Server and virtualization, contributing to business continuity and IT projects while delivering strong user support.

Formación

• Experience providing 1st/2nd line IT support with some 3rd line exposure.
• Strong knowledge of Windows Server and Microsoft 365.
• Familiarity with SQL Server management and virtualization.
• Basic networking concepts, DNS/DHCP/VLANs and firewalls.

Responsabilidades

• Provide 1st, 2nd and 3rd line IT support to staff and resolve hardware, software and network issues.
• Troubleshoot Windows Server, networks, firewalls and virtual environments.
• Support business continuity and disaster recovery planning.
• Assist with ERP/warehouse systems and internal software solutions.
• Ensure IT documentation remains up-to-date and ISO 9001 compliant.

Conocimientos

1st/2nd line IT support

3rd line exposure

Windows Server

Microsoft 365

VMware/Hyper-V

Networking basics

IT security fundamentals

Herramientas

SQL Server management

Veeam backups

Descripción del empleo

HR GO Group is seeking an IT Support Engineer to join our team in Shepton Mallet, Somerset. You will provide 1st, 2nd and some 3rd line support, handling hardware, software, networking and security to keep services running smoothly.

You’ll work with Windows Server, Microsoft 365, SQL Server and virtualization, contributing to business continuity and IT projects while delivering strong user support.