IT Support Engineer 1st/2nd Line

Big Red Recruitment Midlands Limited; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A technology support company in the UK is seeking an experienced 1st/2nd Line IT Support Analyst to join their collaborative team. This role involves providing IT support to over 40 clients in varied tech environments. Most work is remote, but occasional travel to the office is required. The ideal candidate will have over 3 years of experience, strong problem-solving skills, and a passion for helping others. The position offers a competitive salary ranging from £30,000 to £35,000 plus a discretionary bonus.

Benefits

Discretionary company bonus scheme

Qualifications

• 3+ years of experience in 1st/2nd line IT support.
• Strong diagnostic and problem-solving skills.
• Comfortable working across varied environments.

Responsibilities

• Provide day-to-day support across desktop, server, and cloud environments.
• Handle self-selected and allocated tickets on the service desk.

Skills

Windows Desktop OS

Office 365

Windows Server

Networking fundamentals

Mac troubleshooting

PowerShell

Job description

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working in varied tech environments?

Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery?

You ll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You ll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets.

Most work is remote, but occasional travel is required to the office in Stratford upon Avon once per week and to client site for projects on an adhoc basis. Having your own car and driving is ideal.

Salary of £30,000-£35,000 + a discretionary company bonus scheme

Ideally you’ll have experience supporting the following:

• Windows Desktop OS (Registry, Services, Group Policy, MDM)
• Office 365, SharePoint, Entra ID, Intune, Exchange
• Windows Server, Active Directory, Hyper-V, VMware
• Event Viewer, PowerShell
• Networking fundamentals routing, switching, firewalls, Wi‑Fi
• Mac, Android, iOS, and printer troubleshooting

What we re looking for

• Ideally 3+ years' experience in 1st/2nd line IT support
• Comfortable working across varied environments and adapting quickly
• Confident communicator with strong diagnostic and problem‑solving skills
• A real appetite to learn, progress and contribute ideas

If this looks like your next role, apply now as we have interview slots available!

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.

We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.