IT Support Engineer

Remote Recruitment; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A technology firm in the UK is looking for an IT Support Engineer to ensure that clients receive efficient, high-quality technical support. You'll be responsible for providing first and second-line IT support through various channels and managing technologies like Microsoft 365 and Azure. This hybrid role allows for flexibility while contributing to a dynamic technical team focused on exceptional customer experiences.

Qualifications

• Minimum 1 year of experience in an IT support role within a Managed Service Provider (MSP) or IT service environment.
• Access to a laptop, reliable internet connection, and a quiet, professional remote working environment.

Responsibilities

• Provide first and second-line IT support via phone, email, and live chat.
• Own and resolve customer service requests in alignment with SLA commitments.
• Monitor and meet internal KPIs focused on service speed, accuracy, and customer satisfaction.
• Manage and maintain Microsoft 365, Azure, and client network infrastructure.

Skills

Proficient in Microsoft 365

Proficient in Azure

Basic networking knowledge

Strong ability to work independently

Familiarity with internal MSP tools

Job description

Job Overview:

Join a dynamic UK-based technology company committed to delivering outstanding IT support services to the Recruitment sector. As anIT Support Engineer, you’ll play a key role in ensuring clients receive efficient, timely, and high-quality technical support. You’ll collaborate with a skilled technical team, contributing to ongoing growth and delivering exceptional customer experiences. This is a hybrid role post-onboarding, offering flexibility and the opportunity to work with cutting-edge infrastructure and cloud technologies.

Key Responsibilities:

• Provide first and second-line IT support via phone, email, and live chat.
• Own and resolve customer service requests in alignment with SLA commitments.
• Monitor and meet internal KPIs focused on service speed, accuracy, and customer satisfaction.
• Handle user onboarding and offboarding processes for client environments.
• Manage and maintain Microsoft 365, Azure, and client network infrastructure.
• Conduct regular maintenance across network, workstation, cloud, and cyber security platforms.
• Deliver a professional, world-class support experience to all clients.

Qualifications and Experience:

• Minimum1 year of experience in an IT support role within a Managed Service Provider (MSP) or IT service environment.
• Proficient inMicrosoft 365, Azure, and general IT infrastructure.
• Strong ability to work independently and take initiative.
• Familiarity with internal MSP tools and support systems.
• Basic networking knowledge is advantageous but not required.
• Access to alaptop, reliable internet connection, and a quiet, professional remote working environment.