IT Support Engineer

VIQU Limited; Stevenage; On-site; GBP 32,000 - 52,000; Full time

Job summary

VIQU Limited is seeking an IT Support Engineer to provide BAU support on a client-facing Service Desk in Stevenage. Solid experience in a Microsoft environment and a strong focus on customer service are essential.

The role involves managing and escalating 1st Line tickets and 3rd party software issues, with an emphasis on excellent communication with external clients. Onsite five days per week, this contract position requires strong face-to-face IT support and AV/break-fix capabilities.

Qualifications

• Solid experience in IT Support within a Microsoft environment.
• Strong customer service focus and communication skills.
• Experience handling 1st Line tickets and escalations on a Service Desk.

Responsibilities

• Manage and escalate tickets for 3rd party software and 1st Line tickets.
• Provide client-facing IT support and maintain service levels.
• Triaged tickets and used ticketing system to track progress.

Skills

Customer service

Communication skills

Face-to-face IT support

Tools

SharePoint

Windows 10

Office 365

Active Directory

Azure

Job description

IT Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a ITSupport contractor to provide some additional BAU support to their client-facing Service Desk.

The successful IT Support engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.

The role:

This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

• 1stLine / Service Desk / Customer Support - in a Windows / Microsoft environment:
• SharePoint
• Windows 10
• Office 365
• Active Directory
• Azure
• Experience supporting with face-to-face IT support
• Triaging tickets and escalating to relevant teams where necessary
• Using their inbuilt ticketing system
• Excellent customer service skills
• Supporting with AV - Meeting room set ups and issues
• Supporting with Break fix issues.

Role details:

• Job role: IT Support Engineer
• Job type: Contract
• Location - Stevenage- 5 days per week onsite