IT Support Engineer

VIQU IT; Stevenage; On-site; GBP 25,000 - 35,000; Part time

Job summary

VIQU IT is seeking an IT Support Engineer for a contract role based in Stevenage. You will handle 1st line tickets, manage escalations for Microsoft-based services, and maintain client-facing support with a strong focus on customer service. On-site work five days a week will be required.

Strong experience with Windows 10, Active Directory, Azure, SharePoint, and Office 365 is essential, along with excellent communication skills and the ability to triage and resolve issues quickly.

Qualifications

• Solid experience in IT support in a Microsoft environment.
• Experience handling 1st line support and tickets in a service desk.
• Strong customer service and communication skills for client-facing work.

Responsibilities

• Manage and escalate support tickets for Microsoft-based services.
• Provide 1st Line support from Stevenage on site five days a week.
• Triaging tickets and coordinating with relevant teams; use ticketing system.
• Support with AV equipment and meeting room setups; handle break/fix issues.

Skills

Windows 10

Active Directory

Azure

SharePoint

Office 365

Face-to-face support

Job description

IT Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a IT Support contractor to provide some additional BAU support to their client-facing Service Desk.

The successful IT Support engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.

The role:

This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment:

• SharePoint
• Windows 10
• Office 365
• Active Directory
• Azure
• Experience supporting with face-to-face IT support
• Triaging tickets and escalating to relevant teams where necessary
• Using their inbuilt ticketing system
• Excellent customer service skills
• Supporting with AV – Meeting room set ups and issues
• Supporting with Break fix issues.

Role details:

• Job role: IT Support Engineer
• Job type: Contract
• Location – Stevenage– 5 days per week onsite