IT Support Engineer

Experis; Warrington; On-site; GBP 26,000 - 36,000; Full time

Job summary

Experis is seeking an IT Support Engineer for an onsite three-month contract in London. The role focuses on delivering high-quality 1st and 2nd line support for a global organisation, ensuring desktops, laptops and mobile devices operate reliably.

You will handle Windows 10/11, macOS, Active Directory, M365, Exchange Online and meeting-room tech, while maintaining SLA-driven service delivery. Onsite duties are expected across a modern enterprise estate.

Qualifications

• You have prior enterprise IT support experience with deskside and remote support.
• Proficiency with Microsoft 365, AD, Exchange Online and Windows/macOS devices.
• Experience imaging and deploying laptops/desktops and managing devices via MDM/Intune.

Responsibilities

• Provide onsite 1st and 2nd line IT support.
• Troubleshoot hardware, software and network issues.
• Configure and support Windows 10/11 and macOS devices.
• Administer Active Directory and Microsoft 365 services.
• Support Exchange Online, Teams, SharePoint and Outlook.
• Image, deploy and configure laptops/desktops.
• Manage Intune/MDM for devices.
• Set up new starters and collect leaver equipment.
• Support meeting room, AV and video conferencing systems.
• Provide printer, mobile device and peripheral support.
• Maintain asset records; work with third‑party suppliers and internal teams.

Skills

1st & 2nd line support

Microsoft 365

Active Directory

Exchange Online

Windows 10/11

macOS

Intune/MDM

Imaging & deployments

iMac hardware

Mobile device support

Meeting room/AV support

Printer support

Networking basics

ITIL service desk

Job description

IT Support Engineer

Location: Paddington, London (Onsite)
Contract: 3 Months (PAYE)
Start Date: ASAP

We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract.

This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate.

The Role

You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices.

Responsibilities include:

• Providing onsite 1st and 2nd line technical support.


• Troubleshooting hardware, software and networking issues.


• Supporting Windows 10/11 and macOS devices.


• Administering Active Directory and Microsoft 365.


• Supporting Exchange Online, Teams, SharePoint and Outlook.


• Building, deploying and configuring laptops and desktops.


• Supporting Microsoft Intune and mobile device management.


• Managing new starter setups and leaver equipment collection.


• Supporting meeting room technology, AV equipment and video conferencing systems.


• Providing printer, mobile device and peripheral support.


• Maintaining accurate asset records.


• Working closely with third-party suppliers and internal infrastructure teams.


• Delivering excellent customer service while working within SLA-driven environments.

About You

You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support.

You'll ideally have experience with:

• 1st and 2nd line IT support.


• Microsoft 365.


• Active Directory.


• Exchange Online.


• Windows 10/11.


• macOS.


• Microsoft Intune or other MDM solutions.


• Laptop imaging and deployments.


• Hardware IMAC activities.


• Mobile device support (iOS & Android).


• Meeting room and AV support.


• Printer support.


• Basic networking (DNS, DHCP, TCP/IP).


• ITIL-based service desk environments.

We’re Looking For Someone Who Is

• Customer-focused with excellent communication skills.


• Calm under pressure and able to prioritise effectively.


• Comfortable supporting VIP users.


• Proactive, organised and solutions-driven.


• Equally confident working independently or within a collaborative team.


• Passionate about delivering an exceptional end-user experience.