IT Support Engineer

Enterprise Recruitment Ltd; Southampton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Training and career development

Job summary

Enterprise Recruitment Ltd. is recruiting an IT Support Engineer for our Southampton client. This hands-on role supports hardware, software, and infrastructure across the business to keep employees productive in a modern technical environment.

The role combines service desk support, system administration, user training, documentation and proactive maintenance activities in a collaborative IT team.

Qualifications

• 2 years experience in IT Support, Service Desk or Desktop Support.
• Strong troubleshooting skills across hardware and software.
• Experience using ticketing systems such as ServiceNow.
• Knowledge of Windows environments.
• Strong Microsoft Office support experience.
• Excellent customer service and communication skills.

Responsibilities

• Provide first-class technical support to users across the business.
• Troubleshoot hardware and software issues and maintain systems.
• Ensure IT services run smoothly and reliably.
• Support service desk, system administration, and documentation tasks.
• Provide user training and proactive maintenance activities.

Skills

Troubleshooting

Hardware troubleshooting

Software troubleshooting

Customer service

Communication

Tools

ServiceNow

Job description

We're recruiting for an IT Support Engineer to join a well-established international engineering and manufacturing business based in Southampton.

This is a hands-on support role where you'll play a key part in keeping employees productive by providing high-quality IT support across hardware, software, applications and infrastructure. You'll work within a collaborative IT team supporting a modern technical environment while gaining exposure to a wide range of technologies.

The IT Support Engineer role

You will be responsible for providing first-class technical support to users across the business, troubleshooting hardware and software issues, maintaining systems and devices, and ensuring IT services run smoothly.

The role combines service desk support, system administration, user training, documentation and proactive maintenance activities.

IT Support Engineer required experience

• 2 years previous experience in an IT Support, Service Desk or Desktop Support role
• Strong troubleshooting skills across hardware and software
• Experience using ticketing systems such as ServiceNow
• Knowledge of Windows environments
• Strong Microsoft Office support experience
• Excellent customer service and communication skills

Desirable Experience

• Microsoft 365 Administration
• Linux exposure
• Microsoft, Cisco or related certifications

Package

• IT Support Engineer
• Southampton
• Permanent, Full-Time
• Salary up to £35,000
• Training and career development opportunities