IT Support Engineer

VICTORIA WALL ASSOCIATES LIMITED; West End; On-site; GBP 34,200 - 41,800; Full time

Benefits offered by this job

Hybrid working

Office in West End

Benefits package

Job summary

Victoria Wall Associates Limited is seeking a proactive IT Support Engineer to join its West End team. The role provides hands-on 2nd line IT support across the organisation, covering Windows 11, Microsoft 365, cybersecurity, and business systems.

The successful candidate will troubleshoot across Windows, 365 apps, and networking, support remote users, and help grow the IT function with strong problem-solving and communication skills.

Qualifications

• Hands-on 2nd line IT support experience.
• Strong troubleshooting across Windows 11 and Microsoft 365.
• Proficient in Microsoft 365 administration and support.
• Experience with Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
• Knowledge of Intune or other endpoint management tools.
• Good networking fundamentals: TCP/IP, DNS, DHCP, VPN, VLANs.
• Experience using service desk/ticket systems.
• Ability to support both office and remote users.
• Excellent communication and customer service; can explain tech to non-tech users.
• Proactive and able to work independently or in a team.

Responsibilities

• Provide first and second-line IT support across the organisation.
• Own incidents and service requests from investigation to resolution with excellent customer service.
• Troubleshoot Windows, Microsoft 365, networking, VPN, printing, hardware and apps.
• Support and maintain network infrastructure including switches, wireless networks and firewalls.
• Assist with cybersecurity activities and security posture improvements.
• Guide and support junior IT team members as the department grows.
• Support on ad-hoc tasks as required.

Skills

Windows 11

Microsoft 365

Microsoft Entra ID

Exchange Online

Teams

SharePoint

OneDrive

Intune

Networking fundamentals

VPNs

DNS/DHCP

Service desk software

Remote support

Job description

IT Support EngineerBusiness Intelligence SectorUp to 38K, depending on experience + benefitsPermanentWest EndHybrid3-IT/RvF

About the Client:

VWA is working with a highly respected international advisory firm that operates at the intersection of risk, strategy and intelligence. They are looking for a proactive IT Support Engineer to join the team.

About the IT Support Engineer role:

This is a hands-on IT Support Engineer role supporting employees across the organisation, providing both first and second-line technical support while helping to maintain and improve IT infrastructure, Microsoft 365 environment, cybersecurity posture and business systems.

Responsibilities will include (but are not limited to):

• Provide first and second-line IT support to employees across the organisation.
• Take ownership of incidents and service requests from investigation through to resolution, ensuring excellent customer service throughout.
• Troubleshoot Windows, Microsoft 365, networking, VPN, printing, hardware and application issues.
• Support and maintain network infrastructure, including switches, wireless networks and firewalls.
• Support cybersecurity activities
• Provide guidance and technical support to junior members of the IT team as the department grows.
• Support on additional ad-hoc tasks, as required.

Essential Skills and Experience:

• Previous hands-on experience in a 2nd Line IT support role or equivalent.
• Strong troubleshooting skills across Windows 11, Microsoft 365 and end-user computing.
• Excellent working knowledge of Microsoft 365 administration and support.
• Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
• Experience administering Microsoft Intune or another endpoint management platform.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
• Experience using service desk and ticket management systems.
• Experience supporting both office-based and remote users.
• Strong analytical and problem-solving skills with a logical approach to troubleshooting.
• Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
• Demonstrable experience managing technical issues independently with minimal supervision.
• Proactive, able to work well independently and as part of a team
• Strong attention to detail
• Able to take ownership of problems through to resolution

Additional Information:

• Salary up to £38K, dependent on experience
• plus excellent benefits
• Hybrid working pattern available once settled in the role
• West End office location