Onsite 1st Line IT Support Engineer

VIQU Limited; Crawley; On-site; GBP 22,140 - 36,900; Part time

Job summary

VIQU Limited in Crawley is seeking a 1st Line Support Engineer on a 12-month contract to deliver BAU IT support for internal staff, primarily in a Microsoft environment.

The role focuses on hardware and software breakfix, ticket triage, and excellent customer service, with onsite work five days a week. You will work directly with internal teams and occasionally liaise with external clients to resolve issues promptly.

Qualifications

• Solid IT support experience in a Microsoft environment.
• Excellent customer service and communication skills.
• Experience triaging and escalating tickets, including hardware issues.

Responsibilities

• Manage and escalate IT support tickets for end users.
• Troubleshoot hardware and software issues on laptops, tablets, and mobile devices.
• Provide on-site support to internal staff in Crawley and liaise with external clients where needed.
• Maintain clear communication and high service levels.

Skills

Customer support

Ticket triage

Face-to-face support

Communication

Tools

SharePoint

Windows 10

Office 365

Active Directory

Azure

Intune

Job description

VIQU Limited in Crawley is seeking a 1st Line Support Engineer on a 12-month contract to deliver BAU IT support for internal staff, primarily in a Microsoft environment.

The role focuses on hardware and software breakfix, ticket triage, and excellent customer service, with onsite work five days a week. You will work directly with internal teams and occasionally liaise with external clients to resolve issues promptly.