IT Support Engineer

Geary's Bakeries Ltd; Sileby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bakery company in the UK is seeking an IT Support Engineer to deliver high-quality support across its operations. The role involves providing 1st/2nd line support, assisting with systems, security, and infrastructure while promoting flexibility in a fast-paced environment. Ideal candidates will have experience in IT support, excellent customer service skills, and a willingness to learn about new technologies. Opportunities for growth into broader systems responsibilities are offered, along with competitive benefits like health coverage and a Cycle to Work scheme.

Benefits

BUPA Cashback scheme

Death in Service

Cycle to Work scheme

Free delicious bread

Qualifications

• Experience in an IT support or technical support role.
• Strong customer service skills and effective communication.
• Basic understanding of networking concepts (IP, DNS, DHCP).

Responsibilities

• Provide 1st/2nd line IT support to users across the business.
• Assist with patch management across endpoints and servers.
• Support routine network and firewall configuration changes.

Skills

IT support experience

Customer service skills

Experience with AD and Group Policy

Basic networking concepts

Willingness to learn

Driving License

Education

ITIL Foundation (advantageous)

CompTIA qualifications (advantageous)

Microsoft certifications (advantageous)

Tools

Microsoft 365

FortiGate

Cisco

Job description

Overview

The IT Support Engineer will provide high-quality IT support across the business while developing skills in systems, infrastructure, and security. The role will serve as a key point of contact for IT support queries and will contribute to ongoing maintenance, security, and improvements to the IT environment. This is a development-focused role designed to grow into broader systems and infrastructure responsibilities over time. The business operates in a fast-paced manufacturing environment, requiring flexibility, adaptability, and a strong customer service mindset.

Responsibilities

• IT Support & Customer Service: Provide 1st/2nd line IT support to users across the business (on-site & remote); log, prioritise, and resolve IT support tickets within SLA; assist with onboarding and offboarding of staff, including account setup and access management; troubleshoot hardware, software, and connectivity issues.
• Systems, Security & Infrastructure Support: Assist with patch management across endpoints and servers; perform backup checks, monitoring, and basic restore activities; support routine network and firewall configuration changes under guidance; assist with cyber security improvements and best practices; assist with asset management, documentation, and change records.
• Projects & Continuous Improvement: Assist with system improvements, standardisation, and operational efficiency initiatives.
• Flexibility & Out-of-Hours Support: The role requires a degree of flexibility and occasional out-of-hours support to assist with planned system changes, upgrades, or incident response.

What we’re looking for

Essential

• Experience in an IT support or technical support role
• Strong customer service skills, with the ability to communicate effectively and professionally with users at all levels
• Experience with AD, Group Policy, Microsoft 365 (including Intune)
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Willingness to learn systems administration, security, and infrastructure technologies
• Driving License

Desirable

• Experience working in manufacturing environments
• Exposure to network security concepts
• Experience with technologies such as: Microsoft 365, including Intune; FortiGate; NGAV (e.g. CrowdStrike, SentinelOne, Microsoft Defender); Cisco; Paxton; Any experience supporting macOS, iOS, or Apple devices

Knowledge/Qualifications

• ITIL Foundation (advantageous)
• CompTIA qualifications (advantageous)
• Microsoft certifications (advantageous)

All applicants must have the right to work in the UK, at point of interview, and for the tenure of employment contract. As part of the recruitment process, you will be asked to provide documented evidence of your eligibility to work in the UK. If you have not heard from us within seven days, unfortunately you have not been successful on this occasion, but we wish you every success in your search for a new position.

At Geary's, we’re on a crusade to make proper bread more accessible to more people. We’re passionate about re-imagining the way Great Britain thinks about their everyday loaf. This passion is at the heart of everything we do, and have done, since 1906. We are 'born and bread' in Leicestershire and proud of our long-standing heritage. Today we operate from three sites on a 24/7 operation and we’re made up of over 800 people: a friendly, diverse, and outgoing team, passionate about making a difference to the bakery industry. We provide full training and support, and the chance to learn new skills from some of the best master bakers in the country. We invest in those who are committed to our craft and offer great opportunities to develop into supervisory and management roles. Our brilliant benefits include BUPA Cashback scheme, Death in Service, a Cycle to Work scheme and free delicious bread!