IT Support Engineer

Imperative People; Poole; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading telecom software company in the UK is urgently seeking a Customer Support Engineer to provide exceptional customer service while supporting their Software and Hardware products. The role requires delivering 1st and 2nd line technical support, employing a strong troubleshooting approach to minimize customer impact. Candidates should have relevant customer support experience, familiarity with Windows environments, and enjoy solving complex problems. Attractive salary and benefits package offered.

Benefits

Attractive Salary and Benefits package

Qualifications

• 1st and 2nd Line technical support experience.
• Experience troubleshooting from triage to complex investigations.
• Familiarity with administering tasks in a Windows environment.

Responsibilities

• Deliver outstanding customer service to meet customer SLA.
• Provide technical support across Software and Hardware products.
• Identify known errors and workarounds to problems.

Skills

Customer Support / Service Desk Experience 1st to 2nd Line

Logical approach to troubleshooting problems

IT service or product support experience

Familiarity with Windows file and registry structures

Tools

Microsoft Operating Systems

MySQL

Job description

IT Support Engineer, Techncial Support Analyst, 1st and 2nd Line

Leading Telecoms Software Company urgently seek a Customer Support Engineer to learn and support their Software Products.

The role is to deliver outstanding customer service customers to meet customer SLA by providing 1st and 2nd Line technical support across their Software and Hardware Product suite using a process driven diagnostic approach and strong troubleshooting skills to reduce the impact on customers by identifying known errors and workarounds to problems according to their priority.

Mandatory Technical Skills Required to qualify

• Customer Support / Service Desk Experience 1st to 2nd Line
• Experienced based logical approach to troubleshooting problems from triage to complex investigations in co-ordination with customers and 3rd party resolver groups.
• Experience of working in an IT service or product support role, preferably supporting external customers.
• Familiar with administering reasonably complex tasks involving Windows file and registry structures, PC utilities, file management, batch fie configuration and scheduled tasks.

Desirable skills ( training provided )

• Installation/configuration/support of Computer Networking, SAAS in Unified Comms. environments, e.g. software applications, server/Cloud based products with Microsoft Operating Systems, voice technologies, database (MySQL).

Service Desk Analyst, Customer Support Engineer, Application Support Analyst, 1st and 2nd Line

Attractive Salary and Benefits package

To apply please send your CV in Word Format with a covering letter detailing your current salary and notice period.