IT Support Engineer

IMT Resourcing Solutions; Oxford; On-site; GBP 27,000 - 33,000; Full time

Job summary

IMT Resourcing Solutions Ltd is recruiting an IT Support Engineer to join a school in Oxford, delivering day-to-day technical support to staff and students while contributing to IT infrastructure and improvement projects.

You will provide 1st and 2nd line support, handle hardware and software issues, support Windows devices, Microsoft 365 and Active Directory, and assist with IT projects and documentation to keep education technology reliable.

Qualifications

• Experience in a 1st/2nd Line IT Support, Service Desk or IT Technician role.
• Good working knowledge of Windows 10/11, Microsoft 365 and Active Directory.
• Experience troubleshooting laptops, desktops, printers and peripheral devices.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi).
• Experience supporting users both remotely and face-to-face.
• Strong communication skills to explain technical issues to non-technical users.

Responsibilities

• Provide 1st and 2nd line IT support to teaching staff, admin teams and students.
• Troubleshoot hardware, software, network and connectivity issues.
• Support Windows devices, Microsoft 365 and Active Directory administration.
• Set up, configure and maintain laptops, desktops, printers and classroom IT equipment.
• Manage incidents and service requests, resolving within agreed timescales.
• Support maintenance of servers, networks, Wi‑Fi and school IT infrastructure.
• Assist with IT projects, hardware refreshes, system upgrades and deployments.
• Maintain documentation, asset registers and support records.
• Collaborate to identify opportunities to improve IT systems and end-user experience.

Skills

1st/2nd Line Support

Windows 10/11

Microsoft 365

Active Directory

Networking

Remote & on-site support

Troubleshooting

Job description

IT Support Engineer

Location: Oxford

Salary: Up to £30,000

Working Pattern: Monday to Friday, 5 days on-site

Contract: Permanent, Full-Time

We re recruiting for an IT Support Engineer to join a school based in Oxford, providing day-to-day technical support to staff and students while getting involved in wider IT infrastructure and improvement projects.

This is a varied, hands‑on role combining 1st and 2nd line support, BAU responsibilities and project work. You'll be supporting a busy educational environment where reliable IT services are essential to teaching and day‑to‑day operations.

It's a good opportunity for someone with a solid foundation in IT support who wants to broaden their technical experience and take on more responsibility.

What you'll be doing

• Providing 1st and 2nd line IT support to teaching staff, administrative teams and students.
• Troubleshooting hardware, software, network and connectivity issues.
• Supporting Windows devices, Microsoft 365, Active Directory and user account administration.
• Setting up, configuring and maintaining laptops, desktops, printers and classroom IT equipment.
• Managing incidents and service requests, ensuring issues are resolved within agreed timescales.
• Supporting the maintenance of servers, networks, Wi‑Fi and wider school IT infrastructure.
• Assisting with IT projects, including hardware refreshes, system upgrades and technology deployments.
• Maintaining accurate documentation, asset registers and support records.
• Working with colleagues to identify opportunities to improve IT systems and the end‑user experience.

What we're looking for

• Previous experience in a 1st/2nd Line IT Support, Service Desk or IT Technician role.
• Good working knowledge of Windows 10/11, Microsoft 365 and Active Directory.
• Experience troubleshooting laptops, desktops, printers and peripheral devices.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP and Wi‑Fi.
• Experience supporting users both remotely and face‑to‑face.
• Strong communication skills and the ability to explain technical issues to non‑technical users.
• A proactive approach to problem‑solving and a willingness to get involved in project work.

Previous experience working within a school, college or wider education environment would be advantageous but is not essential.

Why consider this role?

• Salary of up to £30,000 depending on experience.
• Opportunity to gain exposure to both IT support and infrastructure projects.
• Varied technical environment covering hardware, software, networking and Microsoft technologies.
• Hands‑on role where you'll have a direct impact on how technology supports education.
• Opportunity to develop your technical skills beyond traditional service desk support.