IT Support Engineer

Blenheim Schools; Akeley; On-site; GBP 20,000 - 33,000; Full time

Job summary

Blenheim Schools is seeking an experienced IT Support Engineer to deliver 2nd line support across a multi-site environment. You will work closely with the Service Desk, Infrastructure, Security, Applications and Projects teams to resolve incidents and contribute to IT improvements.

The role emphasizes strong customer service, troubleshooting skills and ownership of issues from start to finish, with a focus on Microsoft 365, AD and device management across Windows and mobile platforms.

Qualifications

• Professional IT qualification or related degree required.
• 3–5 years in 2nd/3rd line support or MSP environment.
• Strong knowledge of Windows servers, desktop platforms, and Microsoft 365.

Responsibilities

• Provide 2nd line support for incidents, service requests, and technical issues.
• Act as an escalation point for Service Desk engineers.
• Manage and resolve support tickets through to completion.
• Support Microsoft 365, Active Directory, Azure AD, and Google Workspace environments.
• Configure and maintain laptops, mobile devices, printers, and tablets.
• Manage devices using Jamf and/or Microsoft Intune.
• Support networking infrastructure, connectivity, and telephony systems.
• Assist with cybersecurity incidents, system improvements, and technology rollouts.
• Create and maintain technical documentation and knowledge base articles.
• Build strong relationships with users and provide excellent customer service.

Skills

2nd line support

Windows Server

Microsoft 365

Active Directory

Azure AD

Google Workspace

Jamf

Intune

Networking

ITIL

Troubleshooting

Customer service

Education

IT qualification

Tools

Jamf

Intune

Job description

Are you an experienced IT professional who enjoys solving technical challenges and delivering outstanding customer service? We're looking for a proactive IT Support Engineer to join our growing IT team, providing 2nd line support across a dynamic multi-site environment. This is an excellent opportunity for someone with strong technical expertise who thrives in a fast-paced role, enjoys troubleshooting complex issues, and wants to play a key part in supporting and improving IT services. As an IT Support Engineer, you will provide 2nd line support for incidents, service requests, and technical problems, ensuring users receive a high-quality and responsive IT service. Working closely with Service Desk, Infrastructure, Security, Applications, and Projects teams, you'll help maintain and enhance critical systems while supporting the rollout of new technologies. You'll act as a key escalation point, taking ownership of technical issues through to resolution and building strong relationships with site stakeholders.

What you will be doing

• Provide 2nd line support for incidents, service requests, and technical issues.
• Act as an escalation point for Service Desk engineers.
• Manage and resolve support tickets through to completion.
• Support Microsoft 365, Active Directory, Azure AD, and Google Workspace environments.
• Configure and maintain laptops, mobile devices, printers, and tablets.
• Manage devices using Jamf and/or Microsoft Intune.
• Support networking infrastructure, connectivity, and telephony systems.
• Assist with cybersecurity incidents, system improvements, and technology rollouts.
• Create and maintain technical documentation and knowledge base articles.
• Build strong relationships with users and provide excellent customer service.

• Professional qualification in IT and/ or a related degree required.
• 3-5 years' experience in a 2nd/3rd Line Support or MSP environment.
• Strong knowledge of Windows servers, desktop platforms, and Microsoft 365.
• Experience with Active Directory, Azure AD, Google Workspace, Jamf, and/or Intune.
• Good understanding of networking, cloud technologies, and IT security.
• Strong troubleshooting and problem-solving skills across hardware and software.
• Experience working within an ITIL-based support environment.
• Able to manage priorities, work independently, and perform effectively under pressure.
• Virtualisation, scripting, or VoIP experience would be advantageous.

About Blenheim Schools

Blenheim Schools is a growing family of innovative, high-quality independent schools committed to enabling outstanding futures for every student. Our ethos centres on truly understanding each child, their talents, character and aspirations by providing a personalised, ambitious education that helps every child to thrive. We deliver a broad, enriching curriculum supported by tailored teaching and exceptional pastoral care. We celebrate individuality, nurture confidence and champion every learner so they can discover their strengths and achieve their potential. Joining Blenheim Schools means becoming part of a collaborative, forward-thinking community that values creativity, inclusion and professional growth. Our teams are united by a shared belief in the power of education to transform lives and by a commitment to delivering outstanding experiences for students and families. We are proud to be a part of OFG Education who in 2025 were officially certified as a 'Great Place to Work' for the sixth year running.

Salary: Up to £33,400 per annum (depending on experience)

Hours: 37.5 hours per week, Monday - Friday

Contract: Permanent | 52 weeks

Start: November 2026

UK applicants only. This role does not offer sponsorship.

About the School

Akeley Wood School is a warm, vibrant and welcoming community set across three beautiful rural campuses near Buckingham. We are proud of our strong relationships, inclusive ethos and commitment to delivering exceptional experiences for every student and family who walks through our doors.