School It Technician – Secondary Academy In Oxford

Marchant Recruitment; Oxford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Marchant Recruitment is seeking an IT Support Technician in Oxford to join a busy school IT team. The role focuses on helping staff and pupils with hardware, software and connectivity issues, maintaining IT systems and ensuring smooth day-to-day learning and administration.

Candidates should have school IT experience, strong Windows/Microsoft 365 knowledge, and familiarity with user accounts and network troubleshooting. This on-site role supports classroom devices and school-wide systems.

Qualifications

• Previous IT support experience, ideally in a school or busy organisation.
• Solid knowledge of Windows devices, Microsoft 365 and common hardware/software issues.
• Familiarity with user accounts, network troubleshooting and device maintenance.
• Experience using a helpdesk/ticketing system to log and prioritise requests.

Responsibilities

• Provide first-line technical support to staff and pupils for hardware, software and connectivity issues.
• Diagnose and resolve problems with desktops, laptops, printers, displays and classroom tech.
• Assist with user accounts, passwords, access permissions and device configuration.
• Help maintain school IT infrastructure and network performance.
• Install, update and troubleshoot software per school policies.
• Keep accurate inventory of computers, peripherals and equipment.
• Log support requests and escalate complex issues as needed.
• Support online learning platforms and school management systems.
• Assist with data protection, cybersecurity awareness and backups.

Skills

Windows OS

Microsoft 365

Network troubleshooting

Helpdesk

Customer service

Education

IT qualification or relevant experience

Tools

Ticketing system

Job description

Location: Oxford, Oxfordshire
Job Title: IT Support Technician
Start Date: ASAP
Salary: Dependent on experience
Contract Type: Full-time, ongoing opportunity

About the Role

A secondary academy in Oxford is seeking a technically capable and service-oriented IT Technician to join its school support team. This is an opportunity for an IT professional with experience supporting computer systems, networks and users in a school or similarly busy organisational environment.

The successful candidate will help maintain the school's IT infrastructure and ensure that staff and pupils can access the technology required for day-to-day learning and administration. Previous school IT experience is essential for this opportunity, particularly for candidates familiar with the demands of supporting multiple classrooms, shared devices and school-wide systems.

Key Responsibilities

• Providing first-line technical support to staff and pupils experiencing hardware, software and connectivity issues.
• Diagnosing and resolving common problems involving desktops, laptops, printers, interactive displays and other classroom technology.
• Supporting user accounts, password resets, access permissions and device configuration.
• Assisting with the maintenance of the school's network, wireless connectivity and IT equipment.
• Installing, updating and troubleshooting software in accordance with the school's IT policies.
• Maintaining an accurate inventory of computers, peripherals and other technical equipment.
• Logging support requests, tracking outstanding faults and escalating more complex issues where necessary.
• Supporting online learning platforms, school management systems and other approved educational software.
• Assisting with data protection, cybersecurity awareness, backups and the secure handling of school devices.

About the School

This secondary academy in Oxford relies on dependable IT systems to support classroom teaching, examinations, communication and administrative functions. The IT team works closely with staff across different departments to minimise disruption and maintain reliable access to digital resources.

The school is looking for someone who can communicate technical information clearly, manage competing requests and remain calm when systems or equipment fail during the school day.

Candidate Requirements

• Previous experience in an IT support role within a school is essential.
• A good working knowledge of Windows devices, Microsoft 365 and common hardware and software issues.
• Familiarity with user account management, network troubleshooting and device maintenance.
• Experience using a helpdesk or ticketing system to log and prioritise support requests.
• An understanding of cybersecurity, confidentiality and data protection.
• Strong communication skills and a patient, customer-focused approach.
• Relevant IT qualifications or equivalent practical experience would be advantageous.