IT Support Engineer

Ad Warrior Ltd; Wokingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Inspired ICT Solutions Ltd is seeking an IT Support Engineer to join our expanding team. You will deliver practical IT support to primary schools across Berkshire, North Hampshire and South Oxfordshire, with hybrid work from home during term time and on-site visits during holidays.

The role involves managing a varied workload, installing and maintaining devices, administering Microsoft 365, and explaining technical matters in clear, accessible language.

Qualifications

• Experience providing IT support, ideally in education.
• Strong written and verbal communication with non-technical users.
• Good troubleshooting and calm problem-solving approach.
• Ability to prioritize tasks, meet deadlines and work independently.
• Excellent documentation of faults and resolutions.

Responsibilities

• Provide friendly technical support to teachers, pupils, and staff.
• Diagnose and resolve hardware, software, network, and Wi-Fi issues.
• Install, configure and maintain computers, software, and network devices.
• Administer Microsoft 365 services and school IT systems.
• Manage support tickets and communicate progress to users.
• Document configurations and completed work accurately.

Skills

IT support

Communication

Troubleshooting

Time management

Technical documentation

Customer-focused

Windows operating systems

Tools

Microsoft 365

Teams

SharePoint

Entra

Intune

Active Directory

DNS/DHCP

Networking basics (LAN/WAN/WLAN)

Wi-Fi configuration

Job description

IT Support Engineer

Location:

Hybrid, Supporting primary schools across Berkshire, North Hampshire and South Oxfordshire

You must live within our service area, which is in and around Reading, Wokingham and Basingstoke.

Salary:

£30,000 - £40,000 per annum

Vacancy Type:

Full-time

Inspired ICT Solutions Ltd is looking for an enthusiastic and capable IT Support Engineer to join our growing team. You will provide responsive, practical IT support to primary schools, resolving day-to-day issues and contributing to installations, upgrades and project work.

This is a varied, customer-facing role for someone who enjoys problem-solving, takes ownership and can explain technical matters clearly. During term time, you will work mainly from home, with site visits as required. During school holidays, most work will take place onsite at our schools.

About Inspired ICT

Inspired ICT Solutions Ltd is a small, expanding IT support company serving primary schools across Berkshire, North Hampshire and South Oxfordshire. We provide a broad range of technology, support and project services, and we pride ourselves on being approachable, dependable and willing to go the extra mile for our schools.

What you will do

Reporting to the IT Support Team Leader, you will manage a varied workload of support tickets and projects, working both independently and collaboratively. Your responsibilities will include:

• Provide friendly and effective technical support to teachers, pupils, school technicians and senior leaders.
• Diagnose and resolve hardware, software, network, Wi‑Fi and audio-visual issues.
• Install, configure and maintain computers, software, servers, network equipment and related technology.
• Administer Microsoft 365 services and school IT systems.
• Manage support tickets, prioritise competing demands and keep users informed of progress.
• Document faults, solutions, configurations and completed work accurately.
• Complete site visits and contribute to planned installations, upgrades and school‑holiday projects.
• Explain technical issues in clear, straightforward language.
• Follow safeguarding, data protection and information‑security procedures.
• Maintain high professional and ethical standards when representing Inspired ICT.
• Technology and customer needs evolve quickly, so the scope of the role will develop over time. We are looking for someone who is adaptable, curious and committed to continued learning.

Essential experience and skills

• Practical experience providing IT support, ideally in a school, education setting or managed service provider.
• Excellent written and verbal communication skills, with the confidence to work with technical and non-technical users.
• Strong troubleshooting skills and the ability to resolve problems calmly and efficiently.
• Ability to organise priorities, meet deadlines and work independently.
• Attention to detail and accurate technical documentation.
• A customer‑focused, patient and helpful approach.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of Microsoft 365, Teams, SharePoint, Entra and Intune.
• Understanding of IP networking and switching, including LAN, WAN, WLAN and VLAN technologies.
• Experience configuring and supporting Wi‑Fi systems.
• Understanding of Active Directory, DHCP, DNS and Group Policy.
• Experience administering physical or virtual servers.
• Experience with mobile device management systems, such as Lightspeed or Securly.
• Awareness of safeguarding resp