IT Support Engineer

Nextech; Aylesbury; Híbrido; GBP 31.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Discounted gym membership

Share scheme after 12 months

Descripción de la vacante

Nextech Group is seeking an IT Support Engineer in Aylesbury, offering a hybrid role with a salary up to £34,000. You’ll handle 1st/2nd line support, work across Microsoft 365 and Azure Entra ID, and visit client sites as needed.

A strong focus on customer service and technical delivery across Windows environments is essential. This position suits someone with MSP experience and a proactive, collaborative approach to resolving issues while delivering excellent service.

Formación

• Experience delivering 1st/2nd line IT support.
• Strong troubleshooting across Windows environments.

Responsabilidades

• Provide 1st and 2nd line technical support to users/clients.
• Troubleshoot hardware, software and network issues.
• Support Microsoft 365 including Exchange Online, Teams and SharePoint.
• Manage users via Active Directory and Azure/Entra ID.
• Assist with laptop/desktop builds and deployments.
• Escalate complex issues while maintaining ownership.

Conocimientos

1st/2nd Line Support

Windows troubleshooting

Microsoft 365

Active Directory

Azure/Entra ID

Networking basics

MSP environment

Communication

Herramientas

Windows 10/11

MSP tools

Descripción del empleo

IT Support Engineer

Location: Aylesbury, Buckinghamshire
Salary: Up to £34,000
Set-up: Hybrid Working

The Opportunity

We're working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure.

You’ll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies.

Responsibilities

• Providing 1st and 2nd Line technical support to a range of users and clients
• Troubleshooting hardware, software, and network-related issues
• Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint
• Managing users through Active Directory and Azure/Entra ID
• Assisting with laptop/desktop builds, installations, and deployments
• Escalating complex issues where required while maintaining ownership throughout
• Supporting basic networking issues including switches, routers, and Wi-Fi connectivity
• Participating in occasional client site visits for support and project work
• Maintaining accurate ticket updates and documentation within the service desk system
• Delivering excellent customer service and communication at all levels

Skills & Experience Required

• Previous experience within a 1st/2nd Line Support or IT Support Engineer position
• Strong troubleshooting skills across Windows environments

Experience supporting:

• Microsoft 365
• Active Directory
• Azure/Entra ID
• Windows 10/11
• Basic networking
• Experience working within an MSP or fast-paced support environment is highly desirable
• Strong communication and customer-facing skills
• Full UK driving licence preferred due to occasional site visits

What's on Offer

• Salary up to £34,000
• Hybrid working arrangement
• Discounted gym membership
• Eligibility to participate in the company share scheme after 12 months of service
• Exposure to a wide variety of technologies and environments
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Opportunity to gain project exposure alongside support responsibilities

If you're looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we'd love to hear from you.