IT Support Engineer

Maxwell Bond; Slough; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

27 days holiday + bank holidays

Training & development days

Private medical options

Job summary

Maxwell Bond in the United Kingdom is recruiting an IT Support Engineer to join the growing IT support team in Slough. You will deliver 1st line support across Windows, Office, hardware, printers and business applications, while providing timely incident response and resolution.

You\'ll work in a friendly, collaborative environment with clear progression and access to training. This role offers hybrid working, 3 days on-site per week and a supportive IT team.

Qualifications

• 1st line IT Service Desk experience
• Strong knowledge of Windows and Office
• Experience with Active Directory and ITSM systems
• Excellent communication and customer service
• Comfortable working toward SLA and KPI targets

Responsibilities

• Providing 1st line support across Windows, Microsoft Office, hardware, printers and business applications
• Responding to IT incidents and requests via phone, email, chat and ticketing systems
• Troubleshooting issues and taking ownership through to resolution
• Managing and prioritising tickets in line with agreed SLAs and KPIs
• Escalating more complex issues to 2nd and 3rd line teams
• Keeping users updated and delivering excellent customer service

Skills

Windows & Office environments

Customer service

Communication

Problem solving

Ability to work to SLAs/KPIs

Tools

Active Directory

ITSM / ticketing systems

Job description

A leading UK digital education and technology training provider is looking for an IT Support Engineer to join their growing IT support team in Slough.

They support businesses and individuals in developing the skills needed to keep pace with an evolving technology landscape, and are looking for a friendly, personable IT professional to provide 1st line support across the business.

This is a great opportunity for someone looking to kickstart or grow their IT support career, working in a collaborative, approachable team environment with fast progression opportunities and access to training and courses across all areas of IT.

What you'll be doing:

• Providing 1st line support across Windows, Microsoft Office, hardware, printers and business applications
• Responding to IT incidents and requests via phone, email, chat and ticketing systems
• Troubleshooting issues and taking ownership through to resolution
• Managing and prioritising tickets in line with agreed SLAs and KPIs
• Escalating more complex issues to 2nd and 3rd line teams
• Keeping users updated and delivering excellent customer service

What we're looking for:

• Prior experience in an IT Service Desk / 1st Line Support role
• Good knowledge of Microsoft environments, Windows and Office applications
• Experience with Active Directory and ITSM / ticketing systems
• Comfortable working towards SLA and KPI targets
• Excellent communication and customer service skills
• A friendly, approachable personality with a proactive, problem-solving mindset

What's in it for you?

• Salary up to £30K
• Hybrid working – 3 days onsite per week
• 27 days holiday + bank holidays
• Early finish every Friday at 4pm
• Access to internal training courses and 3 dedicated development days per year
• Private medical options, Medicash, pension and other employee benefits

This is a great opportunity to join an established technology business where you can develop your technical skills and progress your IT career.