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IT Support Engineer

Just IT Training Limited

Greater London

On-site

GBP 25,000 - 30,000

Full time

Yesterday

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Job summary

A dynamic educational institution in Clapham is seeking an enthusiastic IT Support Technician to provide essential technical support across school sites. The role involves delivering 1st and 2nd line IT assistance, operating various equipment, and maintaining IT infrastructure under the guidance of the IT Manager. Ideal candidates will possess strong hardware and networking knowledge along with excellent communication skills. IT certifications such as Microsoft or CompTIA are desirable for this position.

Qualifications

Proven experience in 1st and 2nd Line support role.
Hands-on experience with AD, MS365, Intune and Autopilot.
Experience with endpoint security and remote management.

Responsibilities

Provide level 1 & 2 technical support to all users.
Meet and greet visitors and provide IT support.
Respond to tickets within agreed SLAs.
Operate and install equipment such as smartboards.
Support design and installation of software on school network.

Skills

Technical support

Communication skills

Customer service

Attention to detail

Education

IT related certifications (Microsoft, CompTIA, ITL, Cisco)

Tools

Active Directory

MS365

Intune

Autopilot

Role : IT Support Technician

Salary : Up to £30k DOE

Location : Clapham Junction

Job Purpose

Based in Clapham, SW London, my client is looking for a pragmatic and enthusiastic IT Support Technician to support our IT Manager.

Preferably with School / Education experience, this is a key role reporting to the IT Manager. The post-holder will be responsible, with the IT Manager, for the function and success of our IT infrastructure along with the user experience.

Job Duties

To provide level 1 & Level 2 technical support to all of the school's users across both school sites in Clapham
Meeting and greeting walk-in visitors to the IT office and providing support as needed, along with attending classrooms and offices to resolve issues.
Responding to tickets and tasks assigned by the IT Manager within the agreed SLAs.
To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
To work in compliance with the School and GDRP policies in order to maintain confidential information.
To support the design, installation and configuration of software and hardware across the school network.
Ensuring there is stock of day-to-day items and the office remains clean and clear.
To support & perform routine maintenance of computer / network systems in order to ensure stable and efficient school operations.
To support vendor diagnostic tests to identify and resolve faults.
To support & carry out hardware repairs or replacements of IT devices including mobile devices, Desktops and Laptops.
To accurately record asset movements ( IMAC's ) on the asset management tracking system.
To train users on new systems by performing technical demonstrations to acquaint them with operational procedures when required.
To accurately record, update and document requests using the IT service desk system.
To support major IT issues or upgrades which are not possible to perform during normal school hours.
To act as a technical advocate within the school; promoting thoughts and ideas that contribute towards more efficient and productive systems. To assist in the migration and implementation of new IT systems.
To assist the theatre technician when required with A / V and IT support.