IT Support Engineer

Reed Technology; Essex; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic technology support firm in Essex is seeking an IT Support Technician to deliver high-quality technical assistance across multiple sites. Responsibilities include providing first and second-line support, managing service desk tickets, and maintaining IT systems. Candidates should have strong networking knowledge and a passion for technology. This is an onsite role requiring a proactive approach and effective communication skills.

Qualifications

• Strong knowledge of networking systems and services including DHCP, GPOs, DNS, and Active Directory.
• Experience in providing first and second-line support for IT issues.
• Eagerness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide first and second-line support for hardware and software issues.
• Install, configure, and troubleshoot computer systems.
• Manage service desk tickets and ensure timely resolution.

Skills

Technical support

Network troubleshooting

System installation and configuration

Service desk management

User support

Job description

Overview

IT Support Technician - ROMFORD (Onsite) - Initially up to 3 months - (Apply online only)/day Umbrella

Are you passionate about technology and providing exceptional support? We are looking for an IT Support Technician to join our client's dynamic team and deliver high-quality technical assistance across the clients of five sites.

Key Responsibilities

Technical Support

• Provide first and second-line support for hardware, software, and network issues.
• Install, configure, and troubleshoot computer systems and peripherals.
• Manage and respond to service desk tickets, ensuring timely resolution and adherence to SLAs.

System Maintenance

• Perform regular maintenance tasks, including software updates, backups, and system monitoring.
• Assist in maintaining the asset register.

User Support

• Deliver IT support to end-users across all five schools.
• Document and share common technical issues and solutions for future reference.

Networking

• Demonstrate strong knowledge of networking systems and services (DHCP, GPOs, DNS, Active Directory, Print Management, Hyper-V, Virtualisation).
• Troubleshoot internet connectivity issues on end-user devices.

Personal Attributes

• Eagerness to learn and adapt in a fast-paced environment.
• Self-motivated with initiative and a proactive approach.
• Personable with a good sense of humour.
• A positive and constructive team player.
• Committed to equal opportunities, confidentiality, and diplomacy.
• Punctual and reliable.
• Ability to interact positively with staff and visitors.

If you are interested in the role, please apply using the link provided.