IT Support Engineer

Salt Digital Recruitment; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

A recruitment company is seeking an IT Support Engineer in Basingstoke. The role includes providing user support, troubleshooting issues, and managing equipment. Candidates should have strong IT support experience and troubleshooting skills. With a salary of £26,000 and a supportive environment, this is an excellent opportunity for professional growth.

Benefits

4% pension

Opportunities for personal development

Qualifications

• Experience in IT support with strong troubleshooting skills.
• Ability to communicate clearly with both technical and non-technical users.
• Good knowledge of Active Directory and PC hardware.
• Organised and proactive under pressure.
• A customer-focused mindset with a positive attitude.

Responsibilities

• Providing user support via the service desk, both remotely and in person.
• Issuing, repairing, and tracking IT equipment for starters and leavers.
• Maintaining and updating Active Directory and M365.
• Monitoring backups and escalating issues when needed.
• Troubleshooting hardware and software problems.
• Liaising with third-party suppliers for equipment repairs and support.

Skills

IT support experience

Strong troubleshooting skills

Clear communication with users

Knowledge of Active Directory

Customer-focused mindset

Job description

Overview

IT Support Engineer – Location: Basingstoke • Salary: £26,000 + 4% pension

I’m working with a client in Basingstoke who is looking to add an IT Support Engineer to their team. This role will suit someone who enjoys hands-on IT support, working directly with users, and keeping systems and equipment running smoothly.

Responsibilities

• Providing user support via the service desk, both remotely and in person
• Issuing, repairing, and tracking IT equipment for starters and leavers
• Maintaining and updating Active Directory and M365
• Monitoring backups and escalating issues when needed
• Troubleshooting hardware and software problems (laptops, PCs, printers, scanners, switches, browsers)
• Liaising with third-party suppliers for equipment repairs and support

Requirements

• Experience in IT support with strong troubleshooting skills
• Ability to communicate clearly with both technical and non-technical users
• Good knowledge of Active Directory, software deployment, and PC hardware
• Organised and proactive, with a calm approach under pressure
• A customer-focused mindset with a positive, can-do attitude

What’s on offer

• £26,000 salary
• 4% pension
• Based on-site in Basingstoke, with some travel when required
• A supportive environment with opportunities for personal development

If you’re looking for a role where you’ll be the go-to person for IT support, systems, and equipment, send your most updated CV to [e-mail]

*Rates depend on experience and client requirements

Job Information

• Job Reference: JO-2509-356182
• Salary: Up to £26000.00 per annum + Pension 4%
• Salary per: annum
• Job Duration:
• Job Start Date: 06/10/2025
• Job Industries: Data
• Job Locations: Hampshire
• Job Types: Permanent

Apply for this Job

To apply, please send your CV and contact details. Applications should be submitted directly to the provided email address.