IT Support Engineer

NTT; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A major technology services provider is seeking an IT Support Engineer to provide on-site technical support for hardware and software in Belfast. You will handle incidents and requests for end-user support including desktops, laptops, and printers. The ideal candidate will have over 5 years of experience, proficiency in Windows, strong customer interaction skills, and necessary certifications. A comprehensive benefits package is offered.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years of relevant experience in IT support.
• Proficient in Windows OS; knowledge of Linux/Unix may be required.
• Strong customer interaction skills.

Responsibilities

• Review, troubleshoot, and approve operational quality of hardware.
• Install, maintain, and optimize desktop configurations.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.

Skills

Customer interaction skills

Proficiency in Windows operating system

Knowledge of Linux/Unix operating systems

Education

5+ years of relevant experience or equivalent education

A+ desktop certification or equivalent

Job description

JOB DESCRIPTION

Overview

NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Belfast . The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers).

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop / notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Experience

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux / Unix operating systems may be required.
• Strong customer interaction skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.